Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jon Brownlee

Warmond

Summary

Dynamic operations leader with extensive experience at Seagate Netherlands BV, excelling in strategic planning and cross-functional collaboration. Achieved operational excellence by implementing data-driven improvements, enhancing efficiency, and mentoring teams. Proven track record in optimizing resource allocation and driving accountability, resulting in significant cost reductions and improved team performance.

Overview

12
12
years of professional experience

Work History

Senior Manager, Operations Lyve Mobile EMEA

Seagate Netherlands BV
06.2021 - 05.2025
  • Led cross-functional teams to streamline project execution and improve efficiency across multiple departments.
  • Developed and implemented strategic plans that aligned with organizational goals, enhancing overall performance.
  • Mentored junior managers, fostering professional growth and ensuring adherence to company standards and practices.
  • Oversaw budget management, optimizing resource allocation to support key initiatives and operational needs.
  • Facilitated communication between stakeholders to ensure alignment on project objectives and timelines.
  • Identified process improvements through data analysis, resulting in enhanced productivity and reduced operational costs.
  • Established performance metrics to evaluate team effectiveness, driving accountability and continuous improvement initiatives.
  • Provided strong leadership to enhance team productivity and morale.
  • Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
  • Reduced costs, optimized resource allocation, and improved efficiency in managing projects.
  • Implemented and developed operational standards, policies and procedures.
  • Achieved operational excellence by streamlining processes and implementing best practices.

Senior Staff/Project Manager

Seagate Netherlands BV
03.2019 - 06.2021
  • Led cross-functional teams to deliver projects on time and within budget.
  • Developed project plans, timelines, and resource allocation strategies.
  • Implemented process improvements that enhanced project efficiency and stakeholder satisfaction.
  • Mentored junior project managers, fostering skill development and teamwork.
  • Coordinated with stakeholders to gather requirements and ensure alignment with business objectives.
  • Utilized project management tools to track progress and report status updates effectively.
  • Conducted risk assessments to identify potential issues and develop mitigation strategies.
  • Facilitated regular project meetings to ensure clear communication and accountability among team members.
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.

Global Client Services Manager

Seagate Netherlands BV
07.2015 - 10.2021
  • Managed client relationships to ensure satisfaction and retention of key accounts.
  • Developed and implemented strategies to enhance service delivery and operational efficiency.
  • Led cross-functional teams to resolve client issues, ensuring timely and effective solutions, globally
  • Trained and mentored junior staff on best practices in client service management.
  • Collaborated with sales and marketing teams to align services with client needs and expectations.
  • Utilized CRM systems to track interactions, streamline processes, and improve reporting accuracy.
  • Developed new employees and on-going performance assessment of current employees.
  • Resolved escalated issues with professionalism, maintaining client trust and safeguarding the company''s reputation.
  • Mentored departmental team, boosting efficiency, success and morale among employees.
  • Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
  • Established open lines of communication among team members through regular meetings that fostered collaboration towards shared goals.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
  • Monitored performance metrics, using data analysis to identify areas of improvement in service delivery and customer experience.
  • Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
  • Encouraged creative thinking, problem solving and empowerment as part of facility management group to improve morale and teamwork.
  • Analyzed customer feedback to identify trends and drive continuous improvement initiatives.

Inside Sales Manager

Seagate Netherlands BV
10.2013 - 07.2015
  • Developed and implemented sales strategies to enhance customer engagement and drive revenue growth.
  • Led a team of sales representatives, providing training and support to improve performance and productivity.
  • Analyzed market trends to identify new business opportunities and optimize sales processes.
  • Collaborated with marketing teams to create targeted campaigns that increased lead generation and conversion rates.
  • Utilized CRM software to track sales activities, monitor pipeline status, and generate reports for management review.
  • Conducted regular performance evaluations, setting goals for team members to foster professional development.
  • Developed strong relationships with clients through consistent communication and exceptional customer service.
  • Managed a high-performing inside sales team to exceed company targets and quotas consistently.

Education

Master of Science - Biological Recording And Species Identification

Univeristy of Birmingham
Birmingham UK

No Degree - NEBOSH - Health & Safety

South Tyneside College
Hebburn

Skills

  • Strategic planning
  • Cross-functional collaboration
  • Operations management
  • Cross-functional team coordination
  • Troubleshooting and problem resolution
  • Data-driven decision making
  • Documentation and reporting
  • Operations planning
  • Data analytics
  • Organizational development
  • Logistics operations management
  • Warehousing functions
  • Logistics support services

Languages

English
Bilingual or Proficient (C2)
Dutch
Intermediate (B1)

Timeline

Senior Manager, Operations Lyve Mobile EMEA

Seagate Netherlands BV
06.2021 - 05.2025

Senior Staff/Project Manager

Seagate Netherlands BV
03.2019 - 06.2021

Global Client Services Manager

Seagate Netherlands BV
07.2015 - 10.2021

Inside Sales Manager

Seagate Netherlands BV
10.2013 - 07.2015

Master of Science - Biological Recording And Species Identification

Univeristy of Birmingham

No Degree - NEBOSH - Health & Safety

South Tyneside College

Similar Profiles

CREATE PROFILE
Jon Brownlee