Jolaiya Ogunlusi
London,United Kingdom
Summary
IT Support Technician with strong experience in troubleshooting, client resolution, and incident management across housing, engineering, and academic environments. Proven ability to diagnose problems, manage escalations, support end users, and ensure smooth operation of systems and services. Skilled in Microsoft 365, CRM tools, user training, and root-cause analysis. Recognised for reducing downtime, improving processes, and delivering high-quality support with a client-first approach.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
IT Support Technician
Gateway Housing Association
2025.06 - 2025.11
- Provide technical support for internal users, resolving system, device, and customer account issues.
- Troubleshoot user access problems, Microsoft 365 issues, system errors, and service disruptions.
- Ensure compliance with IT policies, data protection, and GDPR.
- Analyse system logs, investigate issues, and deliver root cause insights.
Sales Manager
Safestore
2024.03 - 2025.05
- Developed and executed strategic sales plans to achieve business goals and revenue targets.
- Analysed market trends, competitor activities, and customer needs to identify new sales opportunities.
- Developed training materials to strengthen product knowledge, negotiation, and closing skills.
Technical Support Engineer
Avolad Engineering
2016.05 - 2022.08
- Installed, configured, calibrated, and maintained precision equipment for clients in various industries.
- Provided hands-on problem diagnosis and resolution, reducing equipment downtime and improving user satisfaction.
- Delivered user training and created technical documentation to support proper device usage.
- Conducted preventive maintenance and produced simplified technical reports for client understanding.
IT Support Assistant
Holy Rosary Secondary School
2014.04 - 2016.04
- Provided support for hardware, software, network, and peripheral issues across the school.
- Implemented a secure backup and recovery system, protecting critical student and staff data.
- Delivered IT training to faculty, improving their use of educational and productivity software.
- Maintained computer labs and classroom devices, ensuring reliable performance during lessons.
Education
MSc. - Renewable Energy Engineering
Kingston University
London, UK 2022.09 - 2023.11
BSc. - Physics with Electronics
Wesley University
Ondo, Nigeria 2009.09 - 2013.09
Skills
- Technical Support & Troubleshooting : ticketing systems, root-cause analysis
- Systems & Applications: Microsoft 365 Admin, Windows OS, CRM tools, system diagnostics
- Networking basics: DNS, DHCP, VPN, connectivity troubleshooting, device setup
- Engineering/Technical Aptitude: SolidWorks, AutoCAD, Polysun, equipment diagnostics
- Soft Skills: communication, customer service, cross-functional collaboration, documentation
Certification
- ISC2 Certified in Cybersecurity (In progress)
- Google Cybersecurity Certificate (Trained)
- CompTIA A+ (Trained)
References
References available upon request.
Timeline
IT Support Technician
Gateway Housing Association
2025.06 - 2025.11
Sales Manager
Safestore
2024.03 - 2025.05
MSc. - Renewable Energy Engineering
Kingston University
2022.09 - 2023.11
Technical Support Engineer
Avolad Engineering
2016.05 - 2022.08
IT Support Assistant
Holy Rosary Secondary School
2014.04 - 2016.04
BSc. - Physics with Electronics
Wesley University
2009.09 - 2013.09