JOHN KAMAU
Nakuru
Summary
Accomplished Housekeeping Supervisor with extensive experience at Sarova Hotels and Resorts, demonstrating leadership skills and a commitment to excellence in guest service. Proficient in housekeeping management and customer service, I have successfully led teams to improve room standards and efficiency. Skilled in computer literacy and problem-solving, ensuring operational excellence and guest satisfaction.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Housekeeping Supervisor
Symphony Style Hotel Kuwait
04.2024 - Current
- Inspecting rooms to the required standards
- Training hk team to have consistency and to acknowledge what is suppose to be done
- Also assist in operations of laundry for smooth flow of linen
- Report taking of morning and evening room discrepancy
- MC requisition of required amenities for housekeeping team
- Extract & assigning of tasks to the GRAs
- Guiding and providing GRAs with right cleaning equipment to work with
- Anticipate all guest needs whenever needed
- Ensure all service delivery are done in due deligent
- Check and inspect on personal grooming among all subordinates
Housekeeping Supervisor/Inspector
Sarova hotels and resorts
01.2021 - 04.2024
- Extract & assigning of tasks to the GRAs
- Sending emails where necessary
- Guiding and providing GRAs with right cleaning equipment to work with
- Anticipate all guest needs whenever needed
- Ensure all service delivery are done in due deligent
- Standing in for the manager when off duty
- Training hk team to have consistency and to acknowledge what is suppose to be done
- Inspecting rooms to the required standards
- Also assist in operations of laundry for smooth flow of linen
- Report taking of morning and evening room discrepancy
- MC requisition of required amenities for housekeeping team
- Inspect all associates team are up to task and well groomed
Guest Room Attendant
Sarova hotels and resorts
04.2018 - 12.2020
- Served as guest room attendant under minimal supervision
- Incharge of cleaning guest rooms at a required SOPs
- Replenishing any used guest amenities
- Stocking and arranging the trolley, arranging working tools after work
- Sign out keys and sign in them after work
- Anticipate in all guest needs
- Also got an opportunity to learn and serve as a floor supervisor and also coordinate in HK while training the role
- Am involved in an inter trainings in my work place, fully trained laundry operations and F&B Services
Housekeeping Supervisor
Sarova hotels and resorts
05.2016 - 03.2018
- Usually supervises all floor rooms and make sure they meet quality standards thus are ready for the next guest
- Worked closely with my executive housekeeper to make sure all duties are running smoothly
- Also take all dirty linen to the laundry and collect it after its clean
- Am involved in training all room stewards to meet the quality standards and also train all attachees may come for their carrier
Room Attendant/Housekeeping
Cathy hotel
03.2015 - 05.2016
- I cleaned the assigned guest rooms according to hotel standards
- Also make sure all assigned vacants are ready for the check-ins
- I usually replaced all amenities used and if there is any maintenance needed I usually report it directly to housekeeper or supervisor
- Also assisted to supervise on the absence of supervisor in arranging linen for next days work
Education
Certificate Of Participation - Supervisory Skills Knowlege
Utalii College
Nairobi,Kenya05.2022
Certificate Of Participation - Basic Techniques
Utalii College
Nairobi,Kenya 04.2022
KCSE - Higher Education
Ngecho Secondary School
Nakuru,Kenya11.2013
KCPE - Basic Primary Education
Komothai Primary School
Nakuru,Kenya11.2009
Skills
- Computer literacy
- Catering
- Housekeeping Management
- Cleaning Experience
- Customer Service
- Filing
- Office Management
- Laundry techniques
- Communication Skills
- Leadership skills
- Microsoft office
- Problem solving
Certification
- Higher Education Cert, 05/01/23
- Basic Primary Cert
- Cert of Participation (Supervisory Skills), 05/01/23, Principles of organisation, Technique in supervision, Effective communication, Time management, Training skills, Motivation, Leadership
- Cert of Participation (H.K Techniques), 04/01/22, Impact and role of housekeeping department., Customer relations, Cleaning agents, Social aspect and tourism, Interpersonal relations, Cleaning methods and procedure, Cleaning equipments and material, Hotel safety and security, Guest room service and maintenance
- Merits and Awards Certs
Personal Information
Willing To Relocate: Anywhere
Accomplishments
- Achieved Result through effectively helping with Task.
- Achieved result though appointing shift leader to issue amenities to staff which help in control budget.
Timeline
Housekeeping Supervisor
Symphony Style Hotel Kuwait
04.2024 - Current
Housekeeping Supervisor/Inspector
Sarova hotels and resorts
01.2021 - 04.2024
Guest Room Attendant
Sarova hotels and resorts
04.2018 - 12.2020
Housekeeping Supervisor
Sarova hotels and resorts
05.2016 - 03.2018
Room Attendant/Housekeeping
Cathy hotel
03.2015 - 05.2016
Certificate Of Participation - Supervisory Skills Knowlege
Utalii College
Certificate Of Participation - Basic Techniques
Utalii College
KCSE - Higher Education
Ngecho Secondary School
KCPE - Basic Primary Education
Komothai Primary School
Similar Profiles
Anila RajeevAnila Rajeev
Web Developer at Creative Style KuwaitWeb Developer at Creative Style Kuwait
Claudia MoralesClaudia Morales
Construction Cleaning at Symphony HotelConstruction Cleaning at Symphony Hotel
Jahan ZaibJahan Zaib
IT systems administrator at INN & GO Kuwait Plaza HotelIT systems administrator at INN & GO Kuwait Plaza Hotel