John Freakendell
Rotterdam-Albrandswaard
Summary
My leadership and problem-solving skills to enhance client satisfaction and streamline operations. My adept communication fostered a well-informed team, adept at operating complex equipment safely and efficiently. Renowned for The customer service acumen, I significantly contributed to maintaining the company's esteemed reputation through professional, courteous service.
Overview
2
2
years of professional experience
Work History
Van De Valk
Hotel Supervisor
01.2023 - 03.2024
- Improved client satisfaction by providing professional and courteous service during on-site operations.
- Operated specialized equipment, ensuring optimal performance and adherence to safety standards.
Customer Service Representative Trainee
Hotels.com
05.2022 - 05.2023
- Collaborated with team members to improve overall efficiency and productivity in the customer service department.
- Developed strong relationships with customers, resulting in increased loyalty and retention rates.
Education
GED -
Zadkine
Benthemplein03.2024
Skills
- In excels at motivating and guiding the team, ensuring that everyone works together to achieve company goals My ability to lead by example and provide clear direction makes me an effective manager
- Communication skills
Leadership:
An effective communicator, able to clearly convey ideas, expectations, and feedback to My team, clients, and stakeholders My interpersonal skills help me build strong relationships in both professional and personal settings
- Customer service
- Problem-Solving
Resolving guest complaints, ensuring customer satisfaction, and creating a welcoming atmosphere My attention to detail and focus on delivering high-quality service help maintain the hotel's positive reputation
The hospitality industry, unexpected challenges frequently arise My problem-solving skills allow me to quickly address and resolve issues, whether it's handling overbookings, staff shortages, or last-minute guest requests
Languages
English, French
Native language
Dutch
Proficient
C2
German
Proficient
C2
Timeline
Van De Valk
Hotel Supervisor
01.2023 - 03.2024
Customer Service Representative Trainee
Hotels.com
05.2022 - 05.2023
GED -
Zadkine
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