John Bos

I was tasked with establishing an overseas office, warehouse, and workshop for our Dutch parent company, overseeing every aspect of the process from initial planning to operational execution. This included selecting the ideal location, designing the office spaces to ensure optimal functionality, and recruiting and training a skilled team to support the business's expansion into international markets.

I played a key role in setting up and managing the remanufacturing process for robot grippers, ensuring seamless operations across the warehouse and workshop.

Additionally, I took on the responsibility of coaching and training newly hired staff, empowering them with the skills and knowledge needed to contribute to the success of the operations.

Key Achievements:

• Successfully identified and secured the ideal location for the overseas office, warehouse, and workshop.
• Managed the interior design of office spaces to ensure efficient work environments and alignment with corporate standards.
• Recruited, onboarded, and trained a high-performing team, focusing on hands-on coaching to ensure operational success.
• Streamlined and managed the remanufacturing process for robot grippers, optimizing workflows and efficiency.
• Achieved full OSHA certification for the new office within 6 months, ensuring compliance with safety regulations and promoting a safe workplace.
• Played a pivotal role in setting up and maintaining effective communication between the international office and the Dutch headquarters.

I successfully established and grew a new department from the ground up with a small team of three colleagues. Through strategic planning, innovative approaches, and strong leadership, we achieved the department's 5-year targets within just 2 years.

Today, the department consists of 10 FTE, and is responsible for a wide range of critical services, including the sales of spare parts, maintenance contracts, training and service visits, as well as managing all related documentation and manuals.

One of our key achievements has been the creation of an Academy for our customers, which offers comprehensive educational resources such as textbooks, on-site and classroom training, and an advanced e-learning platform. This initiative has not only strengthened our customer relationships but has also enhanced their understanding and utilization of our products and services.

The department has become a vital part of our business, contributing significantly to customer satisfaction, up to a 10% of the annual company's turnover, and the ongoing development of our service offerings.

Key Achievements:

• Launched and developed a new department, reaching 5-year targets in just 2 years.
• Established a customer Academy with textbooks, on-site training, and an e-learning platform.
• Oversaw the expansion of services, including spare parts sales, maintenance contracts, and training services.
• Led the creation and management of comprehensive product documentation and manuals.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

• After bankruptcy of Fontijne Grotnes BV December 2016, I was involved in, and assisted the liquidator with the liquidation sale of the separate business units
• When the B.U Platen presses was sold, I was asked to lead the new legal entity
• In 2017, the team was able to realize a profit, and restart production on a different location
• Apart from day to day management, I covered the worldwide sales of Laboratory equipment through direct sales, as well as through an extensive agent- and distributor network
• Budget- and target responsible, and managing a team of 8 FTE
• Achievements: started a new legal entity and together with the team made this profitable within 11 months.

• Company Overview: Fontijne Grotnes BV developes and produces complex machines for metalforming processes, such as production systems for international automotive-, oil- and gasindustry
• As manager Global service i am responsible for all service related activities within Fontijne Grotnes in a wide range of market segments, such as automotive, pipe-, aerospace- and forging industry, all throughout the world
• Operating on a global scale, the Global Service Dept
• Offers sales of spare parts, and offers service through our extensive network of offices and agencies
• My main objectives as Global Service manager is to offer and develop Global Service Products for Fontijne Grotnes equipment, installed worldwide
• Realising all projects and services to meet the agreed schedule, budget, while meeting the customer's expectations, is my main responsibility
• Next to my position as Global Service Manager, I hold the position of Manager platen Presses, overall responsible for the Business unit
• The main responsibilities in this position are to manage and control the development, sales and production of Laboratory Presses worldwide
• In a continuously and rapidly changing market, it is vital to develop new features and possibilities to meet the ever increasing demand of the market
• As Fontijne Presses invests heavily in development and constant improvement of its products, it is considered an A-brand, is well known and respected within the sector, thus maintaining the leading position it has acquired over time
• In this combined position I manage a team of9 FTE
• Customer base, among others consists of : DOW Chemicals, Kraton, Dupont, University of Cranfield, Technical University of Delft, TWI
• Achievements: Change management of the service dept
• From Reactive to pro-active market approach

• Overall responsible for the Business unit
• The main responsibilities in this position are the worldwide sales of Laboratory equipment through direct sales, as well as through an extensive agent- and distributor network
• Budget- and target responsible, and managing a team of5 FTE
• Achievements: increase of sales with100% over3 years
• Increase on gross margin of20% over3 years

• Company Overview: BührmannUbbens Packaging is a merchant of packaging materials and systems in the Benelux market
• As Packaging advisor/Account manager i was responsible for repair of market share, and growth of customer base In2 regional area’s; Greater Rotterdam area, and greater The Hague area
• Main objectives were realisation of market penetration in The Netherland, introduction of concept sales by use of the ELP concept, Budget- and sales analysis and supervision, and organisation of promotional activities such as trade exhibitions, mailings and/or demonstrations
• Customer base, among others consists of : Thyssen Krupp, Schmolz + Bickenbach, Meneba, Hunter Douglas, DSM, Gulf oil, Gist Logistics, TNT
• Achievements: increase of sales with40% over4 years
• Increase of market share of15% in4 years

• Company Overview: ZORGE manufactures high-grade and high-tech components according to customer specifications from elastomers, plastics and many other materials
• In the role of Account manager I was responsible for increase of market share
• Concentrating on market penetration in The Netherlands, Great Britain and Germany
• As part of the Management Team I was involved with Budget- and sales supervision of new product market combination in the LIM (Liquid Injection Moulding) industry
• Promotional activities such as trade exhibitions, mailings and/or demonstrations were also part of my responsibilities
• Customer base, among others consists of : Nutricia, Atag, McAlpine, Flowserve, Thomassen Turbine Systems, and Vialle Alternative Fuel systems
• Achievements: Successful market entree of LIM products

• Company Overview: Baars & Bloemhoff is specialised in sales of decorative plate materials
• As account manager my main responsibility was to ensure the listing of representing brands in new shop formulas and B2B concepts with architects, and interior designers, next to the direct sales of materials
• -Budget- and sales supervision, as well as promotional activities such as trade exhibitions, mailings and/or demonstrations were also part of my responsibilities
• Customer base, among others consists of : Interior architects, hospitals and all main interior consultancy-, design- and production companies in the Netherlands

• Company Overview: Ph.Borst BV was specialised in the development and sales of pallet Packaging and materialhandling systems
• As Export Manager i was responsible for sales of turn-key packaging end of line projects, including palletizing robot systems, Internal transport systems and pallet packaging machines, in both the domestic market As well as in Germany, Belgium, and Great Britain
• Responsible for budget-, sales supervision, turnover and net result of profit centre “Industry”, management of2 junior sales representatives and2 back office employees

• Company Overview: Köpcke Trading International BV was a multi discipline trading company, specialised in shipcahndling and commercial humanitarian aid projects
• As part of the operations team on the Relief Dept
• I was responsible for handling enquiries, tenders and proposals for Humanitarian Aid projects to international warzones or disaster areas
• Working with international aid organisations, such as the International Red Cross and Red Crescent organisations, the complete cycle from inquiry to delivery of emergency aid on final destination were my responsibility