Joey Warford
St. John's
Summary
Knowledgeable Member Representative with proven background in enhancing member satisfaction and addressing concerns promptly. Possesses valuable experience in managing member inquiries and resolving issues efficiently. Demonstrated ability in effective communication and problem-solving to support team goals.
Overview
23
23
years of professional experience
Work History
Member Service Representative
FFAW-UNIFOR
05.2023 - Current
- Provided service through active listening, understanding member needs, and offering appropriate solutions.
- Built rapport with members by engaging in genuine conversations and demonstrating a commitment to their financial wellbeing.
Brewing Operator
Molson Coors Beverage Company
06.2002 - 05.2023
- Contributed to increased production efficiency by optimizing equipment setup and maintenance procedures.
- Worked closely with quality control teams for ensuring consistency across multiple batches of brews produced.
- Adhered to good manufacturing practices and standard operating procedures.
- Implemented safety protocols throughout the brewery, reducing accidents and promoting employee wellbeing.
- Checked specific gravity and pH of batches.
- Read temperature, flow, and other meters and documented information.
- Washed production lines and storage containers to maintain clean and efficient work areas.
- Took samples every to compare quality with specifications.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.
- Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
- Inspected equipment for defects and performed repairs or maintenance tasks.
- Contributed to warehouse organization by efficiently utilizing storage spaces and aisles.
- Reduced product damage by adhering to strict handling and lifting protocols.
- Promoted culture of safety, conducting informal peer training on forklift operation safety standards.
- Facilitated collaborative work environment, readily assisting colleagues in heavy lifting tasks.
Education
High School Diploma -
St. John Bosco
St. John's, NL06-2001
Skills
- Relationship building
- Member correspondence
- Teamwork and collaboration
- Calm and professional under pressure
- Problem resolution
- Work prioritization
- Calm under pressure
- De-escalation techniques
Languages
English
Professional Working
Timeline
Member Service Representative
FFAW-UNIFOR
05.2023 - Current
Brewing Operator
Molson Coors Beverage Company
06.2002 - 05.2023
High School Diploma -
St. John Bosco
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