Joella-Merina Sankari
Amsterdam
Summary
Experienced and accomplished lead brand representative with a proven track record of driving brand awareness and engagement. Demonstrated expertise in strategic marketing, customer relations, and effective communication. Recognized for fostering strong team collaboration and consistently delivering reliable results in dynamic environments. Adaptable and detail-focused, consistently aligning efforts with organizational goals to achieve optimal outcomes.
Overview
9
9
years of professional experience
Work History
Lead Brand Representative
Hollister.Co
02.2024 - 06.2025
- Handling the opening and closing of the store.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Developed a comprehensive knowledge of product offerings to assist customers.
- Trained new employees on customer service, money handling, and organizing strategies.
- Collaborated with management to design eye-catching visual merchandising displays, driving customer engagement.
- Organized and stocked merchandise to keep necessary levels for sales demand.
Sales Assistant
Mäkipää
01.2022 - 07.2023
- Customer service and assisting them with purchasing products.
- Helped customers find suitable products.
- Maintained a clean and welcoming store environment.
- Financial transaction handling.
- Exhibiting new fashion.
Person in Charge of Technology
BioRex
07.2021 - 07.2022
- Financial transaction handling
- Responsible for inventory in departments
- Responsible for showing movies and operating projectors
- Projector maintenance
- Theater maintenance
- Customer service
- Serving alcohol in the bar of the cinema
- Barista work in the café of the cinema
Customer Servent
Hameenmaa
03.2021 - 09.2021
- Customer service and assisting with purchasing products
- Maintained a clean and welcoming store environment
- Financial transaction handling
- Responsible for inventory in departments
- Currency handling
Assistant
Kuunsilta Consulting
06.2017 - 07.2017
- Writing forms
- Making Excel formats
- Organizing files
- Restoring documents
Assistant
ÄmyRock
06.2016 - 07.2016
- Helping to organize the music festival Ämy Rock
- Selling merchandise
- Customer service
Education
Bachelor of Arts - Media and Culture
University of Amsterdam
Amsterdam, Netherlands06-2026
High School Diploma - art
Lyseon Lukio
06.2021
Education in arts -
Aimokoulu ARX
09.2013
Skills
- Customer engagement
- CRM management
- Creative direction
- Customer service
- Staff training
- Brand awareness
- Conflict resolution techniques
Languages
Finnish
Proficient
C2
English
Proficient
C2
Swedish
Intermediate
B1
French
Elementary
A2
Chinese
Beginner
A1
Korean
Beginner
A1
Personal Information
- Date of Birth: 09/25/02
- Gender: Female
- Nationality: Finnish
Timeline
Lead Brand Representative
Hollister.Co
02.2024 - 06.2025
Sales Assistant
Mäkipää
01.2022 - 07.2023
Person in Charge of Technology
BioRex
07.2021 - 07.2022
Customer Servent
Hameenmaa
03.2021 - 09.2021
Assistant
Kuunsilta Consulting
06.2017 - 07.2017
Assistant
ÄmyRock
06.2016 - 07.2016
Bachelor of Arts - Media and Culture
University of Amsterdam
High School Diploma - art
Lyseon Lukio
Education in arts -
Aimokoulu ARX
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