Jochem Buse
Heemstede
Summary
Dynamic sales professional with a proven track record of leading high-performing teams and driving substantial revenue growth. Recognized for a strong emphasis on team collaboration and a results-oriented mindset, adept at navigating changing market dynamics with reliability and adaptability. Expertise in strategic planning, client relationship management, and the development of innovative sales strategies positions teams for success in competitive landscapes. Committed to fostering an environment that prioritizes excellence and continuous improvement, ensuring sustained growth and achievement.
Overview
28
28
years of professional experience
Work History
Counsellor Alarm Central
ANWB
The Hague, Netherlands
04.2025 - 09.2025
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Conducted thorough assessments to identify client needs and apropriate strategies.
Freelance Account Executive and consultant
Strategic Research
London And Amsterdam
02.2017 - 03.2025
- Consultancy and sales for international projects for several companies in London.
- Developed and maintained strong client relationships to drive business growth.
Customer Experience Manager
Ziggo
01.2023 - 06.2024
- Managed escalated customer issues promptly, ensuring timely resolutions and maintaining positive relationships.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Developed personalized solutions for customers, resulting in increased loyalty and repeat business.
CEO
Panama Wall Street
Panama City, Panama
01.1998 - 12.2016
- Established strategic direction for financial services, driving innovation and growth initiatives across diverse market segments.
- Cultivated partnerships with key stakeholders, fostering collaboration to expand client base and increase brand visibility.
- Analyzed market trends to identify opportunities for new product offerings, aligning with customer needs and preferences.
- Oversaw budgeting processes, ensuring resource allocation aligned with organizational objectives and strategic priorities.
- Led cross-functional teams in developing and implementing operational frameworks to enhance service delivery efficiency.
Education
Stockbroker And Principle Executive License -
Panama
01.2004
Series 3 Futures, Forex and Options - undefined
Geneva
01.1997
LOI Business Administration - undefined
Leiden
01.1991
History and Social Geography - undefined
Witte Lelie College
01.1988
Military service - undefined
Princess Irene Brigade Pantser Infantry
01.1985
HAVO - undefined
St Michael College
01.1984
Skills
- Retail and institutional sales and management
- Business management and development
- Problem solving
- Critical thinking
- Time management
- Teamwork
- Adaptability
- Flexibility
- Trouble shooting
- Negotiation
- Communication
- Empathetic
- Self-starting and ability to work under pressure
- Strategic planning with vision and ambition for growth
- Client records management
- Client needs assessment
- Multicultural competence
- Office administration
- Motivational interviewing
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Motivational skills
- Verbal and written communication
LANGUAGES
Dutch
English
Spanish
German
Timeline
Counsellor Alarm Central
ANWB
04.2025 - 09.2025
Customer Experience Manager
Ziggo
01.2023 - 06.2024
Freelance Account Executive and consultant
Strategic Research
02.2017 - 03.2025
CEO
Panama Wall Street
01.1998 - 12.2016
Series 3 Futures, Forex and Options - undefined
Geneva
LOI Business Administration - undefined
Leiden
History and Social Geography - undefined
Witte Lelie College
Military service - undefined
Princess Irene Brigade Pantser Infantry
HAVO - undefined
St Michael College
Stockbroker And Principle Executive License -
Panama
SOFTWARE SKILLS
- Extensive experience with different CRM systems
- Experience with the implementation process of a new CRM system
- Online trading platforms and trading tools such as Reuters and Bloomberg
- Compliance software Worldcheck and LexisNexis
- AI Generalist