Jocelyn Welters

• Process payroll for employees in Germany and France
• Maintain payroll and equity records in BambooHR and Carta.
• Guarantee precise local/statutory compliance calculations.
• Collaborate with vendors for a seamless process.
• Handle stock transactions and statutory filings.
• Maintain payroll & equity procedures manual, update any changes in processes
• Provide internal and external reports, such as audits
• Address employee inquiries/requests, escalating as needed
• Continue to optimize business processes
• Confirmed compliance with all applicable federal, state and local payroll laws and regulations.
• Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.

• Led UK and Ireland HR operations, serving as SME.
• Mentored and supported 4-5 peers in the UK and Ireland.
• Held decision-making authority within established guidelines.
• Ensured strict compliance with local laws and regulations.
• Met SLA and KPI goals in ServiceNow.
• Managed HR tasks in SAP, including new hires, terminations, contract extensions, data changes, etc.
• Set up cost and work centers in SAP and SuccessFactors.
• Ensured high-quality HR data entry and compliance documents.
• Developed Excel-based VBA/macros for efficient document creation.
• Analyzed interface error reports, performed corrective actions.
• Collaborated with Payroll and Total Rewards teams.
• Excelled in stakeholder management and relationship building.
• Conducted Workday testing to prepare for system implementation.
• Oversaw onboarding for new team members.
• Proficient in Trello and Smartsheet project management.

• Extensive experience with HR Information Systems (HRIS)
• Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
• Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.

• Manage Workforce Administration services – Pre/Onboarding, Employee Movements, Offboarding activities supporting Nike employees based in the UK or Ireland, occasionally supporting Spain, Italy, Portugal, and Greece as well
• Proactively communicates with customers when information is missing and provides consultation to gather necessary info to process request successfully with a service mindset.
• Partner with cross-functional teams (i.e. Territory Operations Consultant (TOC), Payroll, Total Rewards Ops, etc.) to ensure that employee related changes are processed correctly and timely
• Manage cases in Service Now and ensure that SLA’s are met
• Ensure data accuracy and integrity in managing HR systems – Service Now, Success Factors, SAP
• Manage documentation updates for teamwork instructions (job aides and maintain governance for changes)

• Organizing orientation programs for new employees.
• Assisting with the process of recruitment, including vetting candidates, assisting with interviews and issuing employment contracts.
• Creating job advertisements and writing job descriptions.
• Performing reference checks and background checks.
• Coordinating with the training sessions for the new employees
• Assisting in onboarding employees.
• Updating the employee's details in the database.
• Implementing and updating the benefits and compensation policies.
• Helping in the annual performance review process.
• Checking payroll details and resolving any payroll issues.
• Conducting employee termination process and completing the paperwork.
• Scheduling interview meetings along with other team members.
• Resolving all the internal and external HR-related issues.
• Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
• Developed and maintained HR policies and procedures.
• Created job descriptions on boards for vacant jobs.
• Assisted with creating employee handbooks and manuals.
• Checked references for potential candidates.
• Monitored and analyzed employee satisfaction survey results.

• Paying & tracking upfront costs on client’s cases
• Accurately updating internal reports that management reviews on a weekly basis
• Ensures all billable hours are accurately recorded
• Sends monthly invoices to clients
• Records incoming and outgoing payments in payment log
• Reviews and directs incoming mail
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Organized documents to manage paper and electronic filing systems of clients.
• Filed court documents and legal pleadings with court clerk on behalf of attorneys.
• Prepared and drafted correspondence and legal forms to maintain smooth communications.
• Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
• Scheduled appointments, court appearances, and depositions for busy law firm.
• Coordinated with court personnel and attorneys to determine scheduling of hearings and filing documents.
• Monitored changes in relevant laws to stay abreast of procedures and provide legal updates to clients.
• Assisted attorneys with reviewing and organizing witness reports.

• Answer all incoming calls and direct them to the correct person
• Greet and assist all guests who come into the office
• Administer candidates by providing applications and monitoring during testing
• Forward all incoming faxes and scans to the appropriate collector/sales person
• Print, sign, and mail off collection letters
• Upload all backup that comes in for debtor accounts immediately
• Assist HR by sourcing through resumes and calling potential candidates for interviews
• Assist HR with filing and organizing employee documents
• Assist HR with daily tardies and attendance
• Complete and send out collections reports daily
• Complete monthly evaluations for the collections department
• Train new administrative assistants on the front desk
• Delegated tasks to administrative support staff to organize and improve office efficiency.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Restocked supplies and placed purchase orders to maintain adequate stock levels.
• Executed record filing system to improve document organization and management.
• Scheduled office meetings and client appointments for staff teams.
• Performed administrative and office support activities for HR Director and Principal
• • Answered telephone to provide information or to refer to any
  inquiries
  • Greeted visitors to school, determined nature of business, and
  directed visitors to destination
  • Maintained security by following procedures; monitoring logbook and
  issuing visitor badges
  • Kept student files and documents organized
  • Overflow of any duties not covered (i.e. dismissal duty, morning
  carline, covering classrooms, etc)
  • Maintained clean and sanitary environment