Jewel Shahjahan
Amsterdam
Summary
Experienced with focus on providing exceptional guest services in hospitality setting. Capable of ensuring smooth front desk operations through strong communication and organisational skills. Committed to creating welcoming environment and resolving guest issues promptly.
Friendly and professional with strong communication and organisational skills, enhancing guest experiences and ensuring smooth operations. Skilled in managing bookings and addressing guest inquiries. Eager to contribute to Front Office Receptionist role.
Offering strong communication skills and friendly, approachable manner. Knowledgeable about customer service principles and adept at handling administrative tasks. Ready to use and develop organisational skills, problem-solving abilities, and teamwork in Front Office Receptionist role.
Overview
3
3
Languages
1
1
Certification
12
12
years of professional experience
Work history
Hotel receptionist
Premier Suites Amsterdam
Amsterdam, Netherlands
02.2025 - Current
- Managed lost property system effectively to return misplaced items quickly.
- Coordinated smoothly with housekeeping staff, ensuring rooms were ready on time.
- Conducted room inspections regularly for maintaining high cleanliness standards in collaboration with housekeeping staff.
- Facilitated easy communication with non-English speaking guests using translation skills when necessary.
- Handled telephone enquiries professionally, delivering accurate information about the hotel and its services.
- Streamlined check-in procedure by efficiently handling guest documents.
- Reduced wait times with high-speed processing of reservations.
- Ensured guest comfort with prompt attention to their needs and requests.
- Provided hotel information for improved guest experience.
- Ensured smooth check-out process by promptly settling bills and confirming future bookings if required.
- Responded promptly to customer queries, ensuring an enjoyable stay.
- Processed payments accurately, guaranteeing smooth transactions for guests.
- Maintained clean and organised reception area, creating a welcoming atmosphere.
- Assisted in concierge services such as booking taxis or recommending local attractions, improving overall holiday experience.
- Increased efficiency by swiftly resolving any complaints or issues.
- Handled baggage storage efficiently, providing convenience upon early arrival or late departure.
- Maintained security measures, protecting guest personal information and privacy.
- Improved customer satisfaction for providing timely assistance during stay.
- Managed room availability charts to ensure zero overbooking.
- Issued guest room keys with advice on location and access.
- Greeted and checked-in guests promptly and professionally.
- Processed and provided clear, accurate receipts for guest payments.
- Coordinated housekeeping staff to prepare rooms for guest arrivals.
- Recorded guest account activity to produce accurate bills upon departure.
- Organised guest transport to support smooth airport transfers.
- Instructed maintenance staff to service rooms with known issues.
- Actioned special requests to elevate guest stays.
- Posted new charges to customers' rooms and compiled itemised statements.
- Provided local attraction and event information for enhanced hotel stays.
- Suggested restaurants tailored to guest preferences.
- Inspected presentation of rooms and laundry items.
- Upsold activities from tourism partners to boost revenue.
Hotel Receptionist
Jewel Delivery&Hospitality Service Propritorship
Amsterdam
01.2022 - 02.2025
- Freelancer
Hotel Receptionist
United Talents Uitzendbureau
Leiden
03.2020 - 12.2022
Hotel Receptionist
VOF Expert Cleaning
Wormerveer
03.2019 - 03.2020
Security Officer
SAR GROUP
Dublin, Ireland
12.2017 - 02.2019
Security Officer
OCS
, Ireland
05.2017 - 12.2017
Sales Assistant
Euro spar, Barrow Street
Dublin, Ireland
05.2016 - 05.2017
Assistant Manager
Nawaab Ventures Ltd
Carlow
08.2015 - 08.2016
- T/A-Bombay Dinner
Head Waiter
Prova Ventures Ltd
Castlebar
10.2014 - 04.2015
- T/A-Tulsi Indian Restaurant
Education
Security Course - Static & DSP
International Centre for Security Excellence
BA - Accounting and Financial management
GMIT Castlebar Campus
Castlebar, Ireland 01.2011 - 1 2015
FETAC - Business Studies
Castlebar College of Further Education
Castlebar, Ireland 01.2010 - 1 2011
Skills
- BA in Accounting and Financial Management graduate (level 7) from GMIT Castlebar Campus, Ireland
- Business Studies level 5 from CCFE College, Castlebar, Ireland
- Ambition to complete further degree in University
- 7 years Reception, Administration and Night Auditing experience from four star hotels
- Customer service and Sales Assistant experience of three years
- Security experience of two years
- Management experience of one year
- Excellent communication skills, interpersonal skills
- Safe pass
- Sage training from college
- Customer/guest and Service oriented
- Able to handle multi-tasks under pressure in busy circumstances
- Ability to work on own initiative
- Proficient in Microsoft Office suite
- Fluent in written and spoken English
- Other languages - Fluent written and spoken in Bangla, Hindi and Urdu (Spoken)
- Basic in Dutch and intended to complete diploma
- Studious, able to acquire enthusiasm about what I do
- Well organised, honest and hardworking
- Sixteen years Driving experience
References & Background Check:
I look forward to hearing from you soon. Yours Sincerely Jewel Shahjahan
Interest & Hobbies:
Outdoor activities such as, Soccer, cricket, Badminton, Jogging, Combat sports like Martial Arts, Joining study groups and discussion clubs, Reading English and Bangla literatures.
Languages
English
Proficient (C2)
A1
Bangla
Native
A1
Hindi
Elementary (A2)
A1
Additional Information
Reading books
Spend time my family and friends
Watch news
Certification
Accounting and financial management
Timeline
Hotel receptionist
Premier Suites Amsterdam
02.2025 - Current
Hotel Receptionist
Jewel Delivery&Hospitality Service Propritorship
01.2022 - 02.2025
Hotel Receptionist
United Talents Uitzendbureau
03.2020 - 12.2022
Hotel Receptionist
VOF Expert Cleaning
03.2019 - 03.2020
Security Officer
SAR GROUP
12.2017 - 02.2019
Security Officer
OCS
05.2017 - 12.2017
Sales Assistant
Euro spar, Barrow Street
05.2016 - 05.2017
Assistant Manager
Nawaab Ventures Ltd
08.2015 - 08.2016
Head Waiter
Prova Ventures Ltd
10.2014 - 04.2015
BA - Accounting and Financial management
GMIT Castlebar Campus
01.2011 - 1 2015
FETAC - Business Studies
Castlebar College of Further Education
01.2010 - 1 2011
Security Course - Static & DSP
International Centre for Security Excellence