JESCAR GIDION BUSHIZE
Dar Es Salaam
Summary
Educational professional with a background in educational program management. Proven ability to implement initiatives that raise educational standards. Highly skilled in promoting team collaboration and adept at adapting to evolving educational needs through strategic planning and counseling expertise.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
888bet Africa
05.2023 - Current
- Deliver excellent customer service when offering advice professionally and efficiently
- Responding to customer emails to resolve problems associated with our products and services
- Responding to and solving customer's queries through live chat
- Developed strong customer relationships to encourage repeat business
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Applied a professional and courteous manner at all times, especially when identifying and escalating priority issues or customer complaints
Customer Service Representative
Alpha Digital (Lalabet)
02.2023 - 03.2023
- Deliver excellent customer service when offering advice professionally and efficiently
- Responding to customer emails to resolve problems associated with our products and services
- Responding to and solving customer's queries through live chat
- Developed strong customer relationships to encourage repeat business
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
Team Leader - Project Management
Vector-Link
09.2021 - 11.2022
- Participated in processing and managing my team's payments, especially bonuses for outstanding performed teammates
- Worked closely with HR and the finance department to make sure that my team was compensated on time
- Created a performance-based report of my team showing the classification of their payment
- Created team objectives and roles with specific goals outlined for each individual
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives
- Led meetings with internal team members, consultants and contractors
- Conducted periodic inspections of job sites for quality and progress
- To create and send report daily activities to our data centre
- Problem-solving among my team members
Customer Service Representative
Kiyanda Agency of Marketing
01.2021 - 06.2021
- Responding to customer emails and telephone calls to resolve problems associated with our products and services
- Deliver excellent customer service when offering advice professionally and efficiently
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Developed strong customer relationships to encourage repeat business
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Applied a professional and courteous manner at all times, especially when identifying and escalating priority issues or customer complaints
- Endorsed additional services and products to retain existing clients and develop future business
Education
Bachelor of Organisation and Education Management -
Eduardo Mondlane University
12.2020
Portuguese Course for Foreigners -
Instituto de Línguas
01.2016
Skills
- High level of confidentiality
- Strong numerical skills
- Detail-oriented
- Management skills
- Leadership skills
- Good presentation skills
- Organization skills
- Communication skills
- Teamwork and work independently
- Strong decision-making
Languages
English
Swahili
Portuguese
Timeline
Customer Service Representative
888bet Africa
05.2023 - Current
Customer Service Representative
Alpha Digital (Lalabet)
02.2023 - 03.2023
Team Leader - Project Management
Vector-Link
09.2021 - 11.2022
Customer Service Representative
Kiyanda Agency of Marketing
01.2021 - 06.2021
Portuguese Course for Foreigners -
Instituto de Línguas
Bachelor of Organisation and Education Management -
Eduardo Mondlane University
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