Jeroen Kooijman

• Trained and guided team members to maintain high productivity and performance metrics.
• Designing and executing local marketing strategies
• Implementing improvements in daily operations

Member of the Domino's IT service desk. In this position:

• Provided support to all stores and support office staff in the Netherlands, Belgium and Luxemburg
• Automated daily tasks using scripts and monitoring tools
• Programmed in PowerShell, Python, and C#
• Developed a custom application for internal support use
• Presented tool launches at the managers’ rally in Jaarbeurs
• Built a smart scheduling tool to plan ~100 store visits efficiently
• Used AI to create phone prompts and streamline support tasks
• Set up a local AI system to process scripts securely without sharing data with Microsoft
• Provided inbound support via Atlassian, phone, and in-person troubleshooting
• Handled onboarding and hardware configuration
• Implemented process improvements to boost efficiency

• Led the takeover of 3 stores and supported the opening of 1 new store within a single week
• Built smart tools in VBA for use on in-store POS systems
• Set up and managed HR structures, including responsibility for contracts and payroll
• Oversaw schedule validation and staffing logistics
• Created and introduced weekly reporting dashboards for key performance indicators
• Designed, implemented, and maintained business email and Microsoft Office environments
• Implemented and managed business debit cards for managers, including receipt handling and reimbursement tracking
• Managed fuel card distribution and usage
• Actively monitored and controlled operational costs across several categories
• Enhanced communication within the team by holding regular meetings

• Responsible for all operational and personnel aspects of the location
• Drove growth through team development and operational excellence
• Gained valuable experience with a wide range of cultures and socioeconomic backgrounds, from small apartment blocks to the Zuidas business district
• Handled numerous large and complex orders and sponsordeals
• Trained multiple managers who moved on to other locations
• Rewarded with a trip to the Domino’s Worldwide Rally in Las Vegas
• Maintained strong relationships with neighboring business owners and regular customers — some even placed orders directly via email
• Relocated from Zuidas to Amsterdam Oost in 2017, rebuilt and trained almost the entire team, resulting in a 30–40% sales increase year-over-year
• In 2019, sales volume exceeded capacity, leading to the opening of a second store, both of which I managed concurrently

• Supported the franchisee in launching a new location
• Managed daily operations and staff
• Scheduled employees for shifts, taking into account predicted customer traffic, employee strengths and their availability
• Responsible for the same key operational areas as in Amsterdam: cash, food, labour, controllables, cleaning, vehicle management, and team training
• One of the first Domino’s locations in the Netherlands to adopt e-bikes for deliveries

• Started at Domino’s after earning an AM driver’s license in 2012, encouraged by classmates
• Became much more socially engaged and discovered a strong team player mindset
• Took care of vehicle repairs in the store’s garage and with local scooter mechanics, learning hands-on mechanical skills
• Worked many hours alongside school, consistently going the extra mile
• Gradually trained into a leadership role, eventually receiving the store keys
• Worked with road knowledge, GPS systems and paper maps to navigate routes to the customer

• Handled distribution-related tasks such as sorting, bundling, and labeling newspapers accurately for efficient delivery
• Delivered newspapers and flyers to about 400 homes weekly

• Assisted with market stall setup and breakdown
• Packed and stocked goods