Jermaine Cummins
Lelystad
Summary
Skilled and proactive IT Specialist with a proven track record in providing comprehensive technical support, system administration, and network management. Proficient in troubleshooting and resolving complex IT issues, implementing robust security measures, and optimizing systems for enhanced performance. Strong expertise in hardware/software maintenance, user training, and adept at collaborating with cross-functional teams to deliver innovative IT solutions. Committed to staying abreast of emerging technologies and best practices in the field.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Business Process Analyst
Teva Pharmaceuticals
05.2023 - Current
- Collaborated with upper management to drive strategy and implement new processes.
- Analyzed and assessed functional and organizational activities.
- Assessed business processes and identified ways to boost improvement.
- Mapped processes to holistically examine business flow and identify improvement opportunities.
- Maintained strong working knowledge of ERP, CRM and business intelligence tools and operational features.
- Optimized core processes to improve business performance and operational agility.
- Monitored system performance and responded to alerts.
- Assisted IT staff on troubleshooting issues and closing calls.
- Managed computer operation scheduling, backup, storage and retrieval functions.
- Supported project planning team to promptly address hardware and software problems and network emergencies.
Specialist IT Applications
Hoshizaki Europe B.V.
01.2023 - 03.2023
- Updated technical documentation, product specifications and technical training materials.
- Assisted with creation of user manuals.
- Support and Maintenance of Microsoft Dynamics F&O/ CRM
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Monitored system performance to identify potential issues.
IT Service Desk Engineer
Guardian Group - Fatum
12.2015 - 10.2022
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Monitored systems in operation and quickly troubleshot errors.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Diagnosed and troubleshot hardware, software and network issues.
- Tested new software and hardware prior to deployment.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Patched software and installed new versions to eliminate security problems and protect data.
- Provided Tier 1 & 2 IT support to non-technical internal users through desk side support services.
IT Support Specialist
Smith & Nephew
10.2014 - 07.2015
- Used ticketing systems to manage and process support actions and requests.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
Education
Project Management
NHA Distance Learning
The Netherlands02.2024
ICT Medewerker MBO 3
Nilda Pinto MBO
Curacao06.2011
Electrical Engineering (VMBO)
Technical College St. Jozef
Curacao06.2007
Skills
- Troubleshooting
- MS Office
- Task Prioritization
- Calm Under Pressure
- Operating System Management
- Service Support
- Technical Support
- Ticket Support System Management
- Configuration Management
- Infrastructure Planning
- User Support
- Linux
Affiliations
Vrijwilligers Korps Curaçao (VKC) - Soldier
Certification
- Certified Salesforce Administrator (CSA)
- Professional Scrum Developer™ I (PSD I)
- VOL-VCA (Veiligheid voor Operationeel Leidinggevenden / Safety for Operational Supervisors)
- IT Management - Software and Databases
Working on:
- AZ 900 - Microsoft Azure Fundamentals (November)
Languages
Spanish, Papiamentu
Native language
English
Proficient
C2
Dutch
Advanced
C1
Timeline
IT Business Process Analyst
Teva Pharmaceuticals
05.2023 - Current
Specialist IT Applications
Hoshizaki Europe B.V.
01.2023 - 03.2023
IT Service Desk Engineer
Guardian Group - Fatum
12.2015 - 10.2022
IT Support Specialist
Smith & Nephew
10.2014 - 07.2015
Project Management
NHA Distance Learning
ICT Medewerker MBO 3
Nilda Pinto MBO
Electrical Engineering (VMBO)
Technical College St. Jozef
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