Jericho Tucker
Leeds,Chapeltown
Summary
Dynamic professional with a robust skill set encompassing decision making, creativity, and leadership. Demonstrates exceptional customer service and communication abilities, complemented by strong time management and multitasking skills. Adept at working under pressure, providing real-time supervision, and delivering constructive feedback. Proficient in computer skills and budgeting and finance, with a proven track record in conflict mediation. A dedicated team player committed to achieving organisational goals while fostering a collaborative work environment.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Work history
Supervisor/Manager
Alex & Pete's Artisan Ice-Cream
Dockyard
03.2016 - 11.2024
- Promoted frequent tourist destination featuring Bermuda-made ice-cream and complimentary WiFi access
- Directed oversight of daily responsibilities within shop.
- Responsible for making work schedule for all shop employees weekly
- Accountable for recruitment guidance and recommendations
- Being owners 'eyes and ears' as owner was not frequently at shop
- Accountable for daily cash and card total reconciliations
- Identifying stock for replenishment
- Advising owner on strategies for promotion and service enhancement
- Uplifting, motivating and teaching every employee at the shop
- Fostered welcoming atmosphere for employees, tourists, locals, and all customers alike
- Addressing each customer with utmost respect and care.
- Operated an ice-cream parlour in Dockyard, Bermuda, attracting numerous tourists.
Offered complimentary WiFi to encourage extended stays. - Achieved productivity goals with effective team management.
- Delegated tasks effectively, optimised use of workforce skills and competencies.
- Coordinated daily operations to meet business objectives.
- Managed staff rosters, ensured optimal coverage during peak times.
Caterer (On Call)
Food 4 Thought
11.2016 - 12.2022
- Preparing for events in advance to ensure smooth execution
- Supplied food, drinks, and alcohol to all guests present at event.
- Provided diligent and swift service for a variety of tasks assigned to
- Assure that all guests are having the most enjoyable time possible
- Assist with end-of-event cleaning and packing up
- Catering Business operated and Managed by the same owners of Alex & Pete's Artisan Ice-Cream.
- Maintained hygienic work environment, ensuring food safety regulations were adhered to.
- Handled complex dietary needs with sensitivity and professionalism.
Warehouse Assistant/On Floor Replenisher
The Gibbons Company
City of Hamilton
01.2019 - 03.2019
- Company Overview: Housing furnishing and Clothing store located in the City of Hamilton.
- Taking daily stock of all Housing furnishing items
- Offloading crates of ordered furnishing items and sorting them in the warehouse accordingly
- Replenishing items on shops floor either per request or self identifying
- Assisting customers with finding items they were seeking
- Assisted customers with advice on home decor via pictures, etc.
- Lifted and moved 50+ lb items or boxes either between floors or to customer vehicles
- Received order requests and diligently put together items for customer arrival
- Facilitated fluid operations with cooperative teamwork.
- Took on additional responsibilities, showing flexibility and commitment.
Assistant Manager
Bermy Berry Ltd
Dockyard
03.2015 - 07.2016
- Managed operations of Greek yogurt shop located in Dockyard, drawing tourists with unique offerings.
Enhanced visitor satisfaction through provision of complimentary WiFi while enjoying yogurt or drinks.
Developed a varied selection of products to meet the tastes of diverse customers. - Managing the shop in the Managers absence
- Produce fresh yogurt daily
- Maintain cleanliness of yogurt machines each day.
- Order supplies and milk if needed
- Serve yogurt to customers, with a smile!
- Handled customer complaints effectively, restoring trust in our brand.
Statistical Assistant
Profiles of Bermuda
Pembroke
11.2011 - 10.2013
- Company Overview: Data research firm based in Hamilton.
- Managed and recorded all of the companies spendings and earnings
- Surveyed employee candidates for employers for likelihood of success in given fields
- Recorded data and finances on Microsoft Excel
- Data research firm based in Hamilton.
Private Bar Attendant
Elbow Beach Hotel
Paget
04.2011 - 10.2011
- Company Overview: Hotel based in Paget.
- Documented the inventory of all guest private bars including vacant and out of order rooms, then posting the appropriate changes to the room prior to guest departure
- Maintain private bar cleanliness
- Assist guest with any requests they may have
- Hotel based in Paget.
Bellman
Newstead Belmont Hills Hotel
Paget
04.2011 - 08.2011
- Company Overview: Hotel based in Paget.
- Assisted arriving guest with settling into their rooms
- Transported guest luggage to and from rooms on arrival and departure
- Assisted in-house guest with a variety of problems
- Tasked with setting a great arrival atmosphere
- Hotel based in Paget.
Finance/ Customer Service
BELCo Ltd
Pembroke
05.2010 - 09.2010
- Documented the companies expenditure and earnings over a monthly period
- Identified and edited 'Employee Approval Limits', then confirmed it with each Belco employee
- Shadowed a Finance employee daily and learned about the daily requirements of Belco's finance Department
- Tabulated and entered data into computerized Asset Register
- Assisted customers with Belco regulations when required
- Updated, edited, or deleted BELCo custom accounts using the 'Cayenta' computerized input system
Tangible Fixed Asset Project Assistant
The City Hall
City of Hamilton
05.2009 - 09.2009
- Company Overview: Corporation of Hamilton.
- Assisted Project Accountant in identifying CoH's fixed assets
- Tabulated data and undertook stock control
- Researched archives to obtain data and information pertinent to task
- Liaised with Works Superintendents and City Engineers to determine replacement costs
- Entered data into a computerized Asset Register
- Produced reports from Asset Register on a required basis
- Corporation of Hamilton.
Street Sweeper
Corporation of Hamilton
City of Hamilton
05.2008 - 09.2008
- Responsible for sweeping Hamilton Streets clean of trash and other accumulations daily
- Emptied trash collecting box at designated locations
- Sifted refuse to recover usable materials such as screws, metal scrap and machine parts.
Refreshments Server
The Crystal Caves
Smiths
05.2007 - 08.2007
- Totaled cheques, presented them to customers, and accepted payment for services
- Received sandwich orders from customers
- Verified and totaled customers bill, accepted cash, and made change
Education
High School Diploma -
The Berkeley Institute
Bermuda 09.2005 - 06.2009
Mathematics
The Bermuda College
Bermuda 09.2009 - 06.2011
Skills
- Decision Making
- Creativity
- Leadership
- Fast Learner
- Customer Service
- Communication
- Time Management
- Micro-Management
- Ability to Work Under Pressure
- Computer Skills
- Team player
- Budgeting and finance
- Real-time supervision
- Conflict mediation
- Constructive feedback delivery
- Therapy
Languages
English
Native
Affiliations
Therapy
Basketball
Football
Personal Information
- Date of birth: December 1991
- Nationality: Bermudian
References
- Justin Burke, Former Supervisor at Gibbons Company
- Peter Jovetic, Alex & Petes/Food 4 Thought, former Owner
Hobbies and Interests
- Basketball
- Dancing
- Traveling
- Exercise
- Socializing
References
References available upon request.
Timeline
Warehouse Assistant/On Floor Replenisher
The Gibbons Company
01.2019 - 03.2019
Caterer (On Call)
Food 4 Thought
11.2016 - 12.2022
Supervisor/Manager
Alex & Pete's Artisan Ice-Cream
03.2016 - 11.2024
Assistant Manager
Bermy Berry Ltd
03.2015 - 07.2016
Statistical Assistant
Profiles of Bermuda
11.2011 - 10.2013
Private Bar Attendant
Elbow Beach Hotel
04.2011 - 10.2011
Bellman
Newstead Belmont Hills Hotel
04.2011 - 08.2011
Finance/ Customer Service
BELCo Ltd
05.2010 - 09.2010
Mathematics
The Bermuda College
09.2009 - 06.2011
Tangible Fixed Asset Project Assistant
The City Hall
05.2009 - 09.2009
Street Sweeper
Corporation of Hamilton
05.2008 - 09.2008
Refreshments Server
The Crystal Caves
05.2007 - 08.2007
High School Diploma -
The Berkeley Institute
09.2005 - 06.2009
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