Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jensee Arnachellum

St. John's

Summary

Statistics Graduate from Memorial University of Newfoundland with strong analytical and problem-solving skills, fluent in English, French, and Mauritian Creole. Seeking a role as a Claims Representative to leverage my skills and achieving organizational goals.

Overview

5
5
years of professional experience

Work History

Sales and Customer Service

Intact Financial
07.2024 - Current

Licensed Insurance Agent with a strong background in sales and client relations. Skilled in identifying customer needs and tailoring home and auto insurance policies while achieving sales targets. Adept at generating new business and cross-selling insurance products. Recognized for communication skills, knowledge and expertise, and providing exceptional client experience through surveys. Achieved recognition in exceeding sales targets and being a top performer for cross-selling policies in atlantic provinces.

Taxpayer Services Agent

Canada Revenue Agency
08.2023 - 07.2024

Taxpayer Services Agent with expertise in delivering accurate information, resolving taxpayer concerns, ensuring compliance with applicable tax laws, assisting clients in understanding tax obligations, and tracking payments and tax refunds. Recognized for strong interpersonal and analytical skills with the ability to manage high-volume inquiries.

Customer Service Representative

TTEC
06.2021 - 10.2023

Dedicated player advocate for DraftKings with a background in the betting sector. Some of the things that I do are helping clients resolve issues with their accounts, ensuring that their bets are being placed and settled correctly while ensuring compliance with company policies, and trying to detect people who might have problems with gambling. Ability to learn and use new software systems has been greatly enhanced as DraftKings always strive to improve its methods of operating by changing to better systems.

Customer Experience Salesfloor Associate

Walmart
09.2020 - 05.2021

Part-time Salesfloor Associate with experience supporting retail operations in a fast-paced environment. Skilled in stocking, managing inventory, organizing merchandise, handling cash, preventing hazards, and assisting customers to ensure a positive shopping experience. Recognized for reliability, teamwork, and attention to detail.

Education

Bachelor of Science - Statistics

Memorial University of Newfoundland
St. John's, NL
08.2023

Skills

  • R
  • Microsoft Office Suite
  • Python
  • Data Analysis
  • Bilingual / Multilingual (English, French, Creole)
  • Customer Service
  • Cash Handling
  • Auto insurance
  • Policy writing
  • Problem-Solving & Decision making
  • Interpersonal skills
  • Data Entry
  • Upselling
  • Property insurance
  • Industry regulations
  • Insurance sales strategy
  • Critical thinking
  • Policy Knowledge
  • Risk assessment

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Sales and Customer Service

Intact Financial
07.2024 - Current

Taxpayer Services Agent

Canada Revenue Agency
08.2023 - 07.2024

Customer Service Representative

TTEC
06.2021 - 10.2023

Customer Experience Salesfloor Associate

Walmart
09.2020 - 05.2021

Bachelor of Science - Statistics

Memorial University of Newfoundland
Jensee Arnachellum