Jenny Martin
Flatrock
Summary
Experienced professional with a strong background in customer service, payroll and benefits support, and high-volume call handling. Skilled in process improvement, problem-solving, and cross-functional collaboration, with proficiency in Workday, Oracle PeopleSoft, and Google Workspace. Recognized for mentoring team members, delivering timely and accurate solutions, and consistently achieving performance goals.
Overview
31
31
years of professional experience
1
1
Certification
Work History
HR & Employee Support Representative
Alight
08.2000 - Current
- Responded to high-volume inbound calls and emails regarding payroll, pension, benefits, and tax inquiries, ensuring timely and accurate resolutions.
- Processed payroll, benefits enrollment, leave requests, and tax corrections using Workday and Oracle PeopleSoft, maintaining accuracy and confidentiality.
- Resolved employee conflicts and workplace concerns with fairness and policy-aligned solutions.
- Mentored and trained new team members on operational protocols, fostering collaboration and a culture of continuous learning.
- Collaborated with HR, payroll, and operations teams via Microsoft Teams, Outlook, and Zoom to optimize workflows and reduce resolution times.
- Developed and implemented process improvements that enhanced efficiency and service delivery.
- Maintained detailed documentation and case records using Google Workspace to support audits and compliance.
- Served as a subject matter expert, providing technical guidance and support to team members.
- Recognized multiple times as Support Representative of the Month for exceptional performance and high employee satisfaction.
Tele Fundraiser / Donor Outreach Representative
The Cabot Call Center
05.1999 - 08.2000
- Contacted potential donors via phone to raise funds for nonprofit initiatives, effectively communicating the organization’s mission.
- Managed high call volumes while achieving or exceeding fundraising targets.
- Built positive donor relationships and accurately documented contributions to maintain records.
- Recognized for consistently surpassing fundraising goals and supporting team success.
Cashier
Burger King
01.1995 - 09.1998
- Provided fast, friendly, and accurate service to customers at the counter and drive-thru.
- Handled cash efficiently while maintaining accurate registers.
- Assisted in training new team members on customer service and operational procedures.
- Maintained clean workstations and resolved customer concerns professionally.
- Stayed informed on menu items and promotions to provide knowledgeable and helpful assistance to customers.
Education
Computer Programming Diploma
Keyin College
St. John's, NL06-1999
High School Diploma -
La Rochelle High
Brent's Cove, NL06-1994
Skills
- Payroll, pension, benefits enrollment, leave management, and tax corrections
- Employee onboarding, training, and mentorship
- Employee relations, conflict resolution, and issue investigation
- Process improvement, workflow optimization, and documentation management
- HRIS & Payroll: Workday, Oracle PeopleSoft
- Productivity & Documentation: Google Workspace (Docs, Sheets, Drive)
- Communication & Collaboration: Microsoft Teams, Outlook, Zoom
HR & Employee Support
Technical Systems
Customer Service & Fundraising
- High-volume inbound call and email handling
- Donor and customer engagement, tele fundraising
- Product and promotion knowledge communication
- Problem-solving and issue resolution
- Team collaboration and cross-functional coordination
- Communication, professionalism, and confidentiality
- Time management, multitasking, and attention to detail
- Employee satisfaction and customer-focused service
Core Strengths / Soft Skills
Languages
English
Certification
CPR & First Aid Certification
Timeline
HR & Employee Support Representative
Alight
08.2000 - Current
Tele Fundraiser / Donor Outreach Representative
The Cabot Call Center
05.1999 - 08.2000
Cashier
Burger King
01.1995 - 09.1998
Computer Programming Diploma
Keyin College
High School Diploma -
La Rochelle High
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