Jelle Noorman
MSc Crisis And Security Management
The Hague
Summary
Recently graduated young professional committed to learning, developing skills in crisis and security management and team contribution. Self-directed and energetic with experience in both autonomous or collaborative environments working independently and collaborating with others on group projects.
Overview
13
13
years of professional experience
11
11
years of post-secondary education
Work History
Employee Rijswijk Contact Center
Municipality of Rijswijk
02.2022 - Current
- Working as a Rijswijk Contact Center representative, handling inquiries and issues from residents
- Tasks include scheduling appointments, assisting with municipal tax payment plans, and addressing various service requests
- Developed skills in problem-solving, maintaining composure in high-stress situations, and effective communication
- Tasked with Public Information, helping both citizens and private organizations obtain construction plans, blueprints and permits from the municipal archive.
Public Information Assistant
Municipality of Rijswijk
06.2024 - Current
- Helping both citizens and private organizations obtain construction plans, blueprints and permits from the municipal archive.
- Effective written communication with customers, both civilians and public and private organizations.
Member of the External Affairs Committee
Student Association B.I.L.
09.2019 - 08.2020
- Secured partnerships with public and private companies through effective acquisition
- Strengthened relationships between professional partners and students by organizing events and conferences.
- Cultivated a network of influential contacts to further advance the interests of the association
Chairman of the Internal Affairs Committee
Study Association B.I.L.
09.2020 - 08.2021
- Responsible for organizing internal activities
- Adapted to the challenges posed by the COVID-19 pandemic by creatively managing virtual events.
- Developed innovative approaches to problem-solving, motivating team members in a demotivating situation and coordinate with various stakeholders.
Chairman of the Travel Committee
Study Association B.I.L.
09.2021 - 08.2022
- Organized and managed a formal 5-day visit to Berlin
- Acquired skills in international communication, detailed planning, and task delegation.
- Valuable leadership and coordination experience
Several Side Jobs
N.A.
01.2012 - 02.2022
- My professional life started early from twelve years old as a newspaper deliverer, followed by roles in a kitchen, as a cashier, as a baker and as a meal delivery driver.
- Gained experience in a variety of tasks, duties and responsibilities, as well as overall customer service and teamwork.
Education
Master of Science - Crisis and Security Management, War and Peace Studies
Leiden University
The Hague, Netherlands 09.2023 - 05.2024
Bachelor of Science - Public Administration, Economics, Governance, and Management
Leiden University
The Hague, Netherlands 09.2019 - 05.2023
Minor - Intelligence Studies
Leiden University
The Hague, Netherlands 09.2021 - 05.2022
High School Diploma -
Niftarlake College
Maarssenbroek, Netherlands 05.2013 - 05.2019
Skills
Complex Problem-Solving
Teamwork and Collaboration
Attention to Detail
Team motivation
Effective Communication
SMART goals
Project Planning
Time Management
Analytical Thinking
Process Analysis
Languages
Dutch
Native language
English
Proficient
C2
German
Advanced
C1
Interests
Humanitarian affairs
Fitness
Visual Design
Fashion
Timeline
Public Information Assistant
Municipality of Rijswijk
06.2024 - Current
Master of Science - Crisis and Security Management, War and Peace Studies
Leiden University
09.2023 - 05.2024
Employee Rijswijk Contact Center
Municipality of Rijswijk
02.2022 - Current
Chairman of the Travel Committee
Study Association B.I.L.
09.2021 - 08.2022
Minor - Intelligence Studies
Leiden University
09.2021 - 05.2022
Chairman of the Internal Affairs Committee
Study Association B.I.L.
09.2020 - 08.2021
Member of the External Affairs Committee
Student Association B.I.L.
09.2019 - 08.2020
Bachelor of Science - Public Administration, Economics, Governance, and Management
Leiden University
09.2019 - 05.2023
High School Diploma -
Niftarlake College
05.2013 - 05.2019
Several Side Jobs
N.A.
01.2012 - 02.2022
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