Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Jeljer Strooker

Jeljer Strooker

Operational Specialist
IJmuiden

Summary

Motivated professional with experience in account management, sales, and administrative support. Excels in managing client relationships and improving business processes. Adaptability and focus on continuous improvement make a valuable asset in both operational and commercial roles. Versatile Operations Supervisor, successful at tackling routine and complex business challenges with a resourceful and creative approach. Recognized as a driven, dedicated, and hardworking leader with a history of streamlining operations and increasing results.

Overview

2025
2025
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
2
2
Languages

Work History

Operational Specialist

Abn Amro
Amsterdam, North Holland
02.2024 - Current
  • Administrative processing of loans
  • Setting and adjusting rates
  • Handling client communications
  • Coordinating loan extensions
  • Managing payment transactions
  • Maintaining confidentiality on participants

Corporate Large Market Support/ Account Management

American Express
6 2021 - 01.2024
  • Relationship management, Data Analyst, Customer Support, Sales, KYC Support, Project Management, B2B and B2C experience

Coach Customer Care Professional

American Express
08.2020 - 05.2021
  • Project Management, Coaching, Customer Service, Dutch and Belgium Market

Customer Care Professional

American Express
06.2019 - 08.2020
  • Relationship management, Customer Service, Sales, Marketing

Customer Care Professional

Icebreaking Recruitment
02.2019 - 06.2019
  • Relationship management, Customer Service, Sales, Marketing

Delivery and Chef assistant

Minato Miraj
02.2018 - 01.2019
  • Customer Service, Planning

Market Investigator

Blok Plaatmateriaal
- 05.2017
  • Research

Internship

Cesur Formacion
01.2017 - 04.2017
  • Arranging internships for Spanish students

Pop-up school project

POF
01.2016 - 04.2016
  • Research, marketing

Internship

Freelancer.nl
08.2015 - 01.2016
  • Sales, Marketing, Customer Service, Market Research

Education

HBO - Business Science

Hoge School Van Amsterdam
Amsterdam, NH
02.2021 - 02.2025

HBO - Sportmanagement

Hoge School Van Amsterdam
Amsterdam, NH
08.2017 - 05.2018

MBO - Junior Account Manager

Nova College
Haarlem, NH
08.2014 - 06.2017

Skills

Ambitious

Prepared to learn from mistakes

Continuously improving my skills

Precise

Good in team and as individual

Customer friendly

Handling criticism

Embrace new opportunities

Enthusiastic

Social

Good listener

Pro-active

Motivated

Great adaptability

Fast learner

Certification

Green Belt

Timeline

Operational Specialist

Abn Amro
02.2024 - Current

HBO - Business Science

Hoge School Van Amsterdam
02.2021 - 02.2025

Coach Customer Care Professional

American Express
08.2020 - 05.2021

Customer Care Professional

American Express
06.2019 - 08.2020

Customer Care Professional

Icebreaking Recruitment
02.2019 - 06.2019

Delivery and Chef assistant

Minato Miraj
02.2018 - 01.2019

HBO - Sportmanagement

Hoge School Van Amsterdam
08.2017 - 05.2018

Internship

Cesur Formacion
01.2017 - 04.2017

Pop-up school project

POF
01.2016 - 04.2016

Internship

Freelancer.nl
08.2015 - 01.2016

MBO - Junior Account Manager

Nova College
08.2014 - 06.2017

Market Investigator

Blok Plaatmateriaal
- 05.2017

Corporate Large Market Support/ Account Management

American Express
6 2021 - 01.2024
Jeljer StrookerOperational Specialist