Jeffrey McCart
Cape Coral
Summary
An astute Lead Dispatcher with 15 years of dispatch experience, seven at NSA Bahrain. Six years IAED ProQa Quality Assurance. Well versed in training junior dispatchers with a CTO certification. Passionate trainer and instructor, trained dozens of incumbent dispatchers into fully successful dispatchers, greatly enhancing the capabilities of the LDC.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Emergency Dispatch Supervisor
United States Navy GS-2151 -08
06.2016 - 02.2022
- Led three Emergency Dispatchers at US Navy Base Bahrain through high-stress fire, medical, and security situations
- Monitored Lenel Intrusion Detection alarms for 148 buildings. Creates and tracks remedy tickets for dysfunctional alarms, maintaining maximum security posture. Records and reports nuisance alarms, reducing their occurrence, saving countless man hours in security response
- Monitored over 300 CCTVs, creates and tracks remedy tickets for said CCTV system, ensuring comprehensive CCTV coverage, and bolstering security force efficacy
- Evaluated employee performance and conducts quality control audits on calls for service; demonstrably raising performance of both individual employee and entire department. Crucial in maintaining department certification for emergency medical services
- Created, submitted, tracked, and followed up on work orders for dispatch equipment, ensuring local dispatch center maintains full operability
- Created After Action Reports and briefs superiors for major real-world events, capturing valuable lessons learned. Used same lessons learned to enhance dispatch training program, disseminating wisdom and technical knowledge to all dispatchers, positively affecting job proficiency
- Conducted 100s of quality assurance reviews for EMD events, ensuring compliance with ProQA standards, improving dispatcher performance and maintaining accreditation of dispatch center
- Entered 1000s of quarantine NSA Bahrain personnel in DBIDS for ROM tracking, implemented improvements to process drastically reducing double work and streamlining entries
- Routinely reviewed and revised SOPs for content and format, enhancing readiness posture of local dispatch center
- Conducted line investigations and prepared reports to higher authority for presentation to commanding officer in aftermath of major incidents. Confirming that dispatch center followed proper procedure exonerating dispatch of wrong-doing on multiple occasions
- Created and implemented written and verbal testing for new dispatchers, expediting dispatcher calcification and ensuring standards were maintained
Head of Physical Security Department
United States Navy GS-0080-11 Equivalent (Active Duty Navy)
05.2007 - 02.2015
- Conducted dozens of physical security assessments of restricted areas including armories, military installations, mission essential buildings, and harbors
- Submitted to higher authority recommendations to enhance security posture, mitigate threats, and vulnerabilities
- Ensured proper visitor procedures were in place for restricted areas
- Conducted dozens of route analyses documenting potential hazards and recommenced mitigating measures to ensure safety of travelers. Measures included secondary and tertiary routes to and from airports, outlying installations, and other military bases
- Inspected, tested and ensured physical security equipment such as CCTVs, IDS, barriers, gates, fences, cipher locks, and other devices were in place and operational
- Conducted dozens of lighting surveys, resulting in enhanced illumination of restricted areas, bolstering capabilities of security forces
- Provided pertinent data for instillation AT plan
- Worked with PWD and base contractors to ensure physical security equipment was properly maintained and repaired, keeping physical security equipment operational
- Created reports that justified funding to correct deficiencies and replaced end of life equipment
- Tracked security deficiencies and reported issues and concerns in CVAMP and department level tracking systems
- Created and tracked 1000's of keys and personnel on a personally designed Microsoft Excel programs greatly improving physical security and accountability in addition to cost saving on lock replacement of CFAS Sasebo, Japan
- Expertly maintained and issued over 700 weapons and 10's of thousands of rounds of ammunition valued at over 2.5 million to 100's of personnel with 100 % accountability and zero mishaps
- Accounted for, tracked, maintained, and ordered radio and radio equipment valued at 1.6 million dollars, providing continuity of communications for Naval Security Forces
- Trained and qualified 20 personnel with Emergency Vehicle Operator certification, bolstering response capability of local security forces
- Evaluated access control points, proposed and implemented changes to boost efficiency of throughput while simultaneously enhancing security posture
- Created and implemented physical barrier plans that enabled base to quickly deploy additional barriers in times of heightened security, adding to base defense during critical times
- Managed Intrusion Detection alarm system and CCTV maintenance. Oversaw installation of over 300 CCTV cameras. Personally conducted camera coverage survey that was instrumental in success of said program
- Developed a filing system to track and demonstrate during inspections that proper Arms Ammunition and Explosive security procedures are being followed
- Routinely submitted purchase orders for NSF physical security equipment
- Regularly disposed of surplus and obsolete equipment, unburdening storage facilities.
Education
Bachelor of Science - Criminal Justice
University of Maryland
College Park, MA2015
Associate of Arts - Administration of Justice
Southwestern Illinois College
Belleville, IL05.2006
Skills
- ProQA Advanced EMD
- Work Flow management
- Level 6 Berlitz Arabic
- ProQA Quality Assurance Certified
- Multi-Tasking
- Crime Prevention and Deterrence
Accomplishments
- Navy and Marine Corps Achievement medal (civilian) for leadership during two separate suicidal ideation calls at NSA Bahrain resulting in zero casualties
- Written recognition of leadership at NSA Bahrain dispatch during real-world fire aboard the USS Devastator, preserving a ship valued at 70 million dollars
- Managed 1.2 million dollars in Lenel Intrusion Detection Systems, over 300 CCTV cameras, and managed the key and lock program of 80 commands at US Navy Base Bahrain
- Meticulously managed the Key Control program for over 100 different departments, tracking over 2000 keys in Bahrain and Japan
- Conducted 11 Physical Security building surveys, resulting in a high security rating For the US Navy Base in Sasebo, Japan
- Purchased and Physical Security equipment necessary for compliance with Physical Security standards
Certification
- Emergency Telecommunicator certified
- Naval Physical Security And Law Enforcement Supervisor
- Detection/Counters Surveillance Course For Special Agents &
Protective Service Detail Members - Managing Your Team's Risk - Supervisor
- Managing Your Risk - Individual
- Leading Risk Management Integration - Assistant
- Information Assurance
- Directing Your Command's Risk Management - Manager
- Electronic Security Systems
- Exterior Security Lighting
- Lock and Key Systems
- Physical Security Measures
- Physical Security Planning and Implementation
- Physical Security Virtual Environment Assessment
- Protected Distribution Systems
- Storage Containers and Facilities
- ATO Level II
Timeline
Emergency Dispatch Supervisor
United States Navy GS-2151 -08
06.2016 - 02.2022
Head of Physical Security Department
United States Navy GS-0080-11 Equivalent (Active Duty Navy)
05.2007 - 02.2015
- Emergency Telecommunicator certified
- Naval Physical Security And Law Enforcement Supervisor
- Detection/Counters Surveillance Course For Special Agents &
Protective Service Detail Members - Managing Your Team's Risk - Supervisor
- Managing Your Risk - Individual
- Leading Risk Management Integration - Assistant
- Information Assurance
- Directing Your Command's Risk Management - Manager
- Electronic Security Systems
- Exterior Security Lighting
- Lock and Key Systems
- Physical Security Measures
- Physical Security Planning and Implementation
- Physical Security Virtual Environment Assessment
- Protected Distribution Systems
- Storage Containers and Facilities
- ATO Level II
Bachelor of Science - Criminal Justice
University of Maryland
Associate of Arts - Administration of Justice
Southwestern Illinois College
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