Jean Pierre Mendy
Dakar,Senegal
Summary
Dedicated and multilingual professional with extensive experience in translation, interpretation, and customer service within NGOs and commercial sectors. Currently serving as the Head Receptionist on Mercy Ships, overseeing the daily operations and safety systems on a vessel housing over forty cultures. Proficient in English, French, and several local languages, with a strong educational background in English Literature. Demonstrates exceptional adaptability and communication skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Head Receptionist
Mercy Ships
2023.10 - Current
- Leading and managing the reception team
- Coordinating daily operations and ensuring efficient communication
- Managing schedules, training new staff, and overseeing administrative tasks
- Handling inquiries, assisting visitors, and ensuring security protocols are followed
- Oversight of safety systems and emergency response on Mercy Ships. Demonstrating strong leadership, problem-solving, and organizational skills.
Receptionist General
Mercy Ships
2023.07 - 2023.10
- Manage internal and external communications, including emergency phone calls, and handle confidential documents.
- Monitor ship safety systems, respond to emergency signals, and coordinate crowd control during fire and emergencies.
- Check crew, guests, and staff in and out of the ship, ensuring proper documentation and handling transportation arrangements.
- Provide various services and assistance to the crew, adapting quickly to fluctuating activity levels, and maintaining a friendly, people-oriented approach despite frequent interruptions.
Translator and Interpreter, Palliative Care Team
Mercy Ships
2023.02 - 2023.07
- Providing translation and interpretation services for palliative care patients and their families
- Assisting in delivering difficult news and preparing patients and their loved ones for end-of-life care
- Aiding with wound care, medication explanations, and other medical tasks
- Facilitating connections between Western nurses and local patients, supporting screenings, and training sessions
- Demonstrating empathy, cultural sensitivity, and comprehensive communication skills.
Translator and Interpreter, Divers Departments
Mercy Ships
2019.01 - 2022.01
- Translating and interpreting for patients in the pre-operative department and multiple wards
- Assisting patients through initial intake and preparation for surgery
- Facilitating clear communication between patients, doctors, and nurses
- Adapting to diverse cultural backgrounds and ensuring patients understood medical procedures and care instructions
- Exhibiting strong adaptability, stress management, and effective communication skills.
Commercial Agent
ADM VALUE
2020.01 - 2021.01
- Managed client relations by promoting company services and engaging with clients to understand their needs and provide tailored solutions.
- Developed strategies to enhance customer satisfaction and retention, utilizing strong communication and negotiation skills to achieve sales targets.
- Maintained accurate records of customer interactions and transactions to ensure efficient service delivery and follow-up.
Customer Service Agent and Commercial Counsellor
IBEX GLOBAL, Senegal
2020.01
- Provided customer support and advised clients on company services
- Resolved customer complaints and issues promptly and efficiently
- Offered product and service recommendations based on customer needs
- Demonstrated patience, active listening, and problem-solving skills
- Collaborated with team members to improve service processes and outcomes.
Back Office Agent (English)
IBEX GLOBAL, Senegal
2019.01
- Handled backend operations and communications in English
- Processed and verified data to ensure accuracy and compliance
- Supported front-line staff by managing administrative tasks and documentation
- Utilized strong organizational and time management skills
- Ensured smooth workflow and maintained confidentiality of sensitive information.
Education
Master's Degree - English, British Civilization and Commonwealth
Université Cheikh Anta Diop
DakarBachelor's Degree - English, British Civilization and Commonwealth
Université Cheikh Anta Diop
DakarL2 High School Diploma -
High School
DakarSkills
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Business operations understanding
- Health and safety procedures
- Interpersonal communications
- Multitasking ability
- Correspondence management
- Customer Service
- Multitasking and prioritization
Certification
- Leadership Training: 2013
- First Aid Training: 2013
- WARI Training Session: 2017
- Basic safety training: 2023
- Crowd Management Training: 2023
- Safety Management System Training: 2023
- Security Awareness Training: 2023
- Management training: 2024
Languages
French, Wolof
Native language
English
Proficient
C2
Manjack
Advanced
C1
Mancagne
Advanced
C1
Timeline
Head Receptionist
Mercy Ships
2023.10 - Current
Receptionist General
Mercy Ships
2023.07 - 2023.10
Translator and Interpreter, Palliative Care Team
Mercy Ships
2023.02 - 2023.07
Commercial Agent
ADM VALUE
2020.01 - 2021.01
Customer Service Agent and Commercial Counsellor
IBEX GLOBAL, Senegal
2020.01
Translator and Interpreter, Divers Departments
Mercy Ships
2019.01 - 2022.01
Back Office Agent (English)
IBEX GLOBAL, Senegal
2019.01
Master's Degree - English, British Civilization and Commonwealth
Université Cheikh Anta Diop
Bachelor's Degree - English, British Civilization and Commonwealth
Université Cheikh Anta Diop
L2 High School Diploma -
High School
- Leadership Training: 2013
- First Aid Training: 2013
- WARI Training Session: 2017
- Basic safety training: 2023
- Crowd Management Training: 2023
- Safety Management System Training: 2023
- Security Awareness Training: 2023
- Management training: 2024
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