Office Suite
Jeanne Besner
Market Information Associate
Summary
Experienced professional at INREV, a European association for non-listed real estate vehicles, specializing in research and data analysis to improve industry transparency. Possess a deep knowledge of real estate markets and have worked closely with internal teams and external members on publications and investment indices. Seeking a transition into an Investor Relations role to capitalize on my expertise and focus on communication and relationship-building in the industry.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Research & Analytics Associate
INREV
01.2024 - Current
- Focused on research and analytics within the Pan European non-listed real estate sector, specializing on asset level research.
- Prepare and deliver quarterly detailed reports that summarize research outcomes effectively.
- Develop and refine investment indices using methodological approaches.
- Monitor and assess the performance of indices, implementing necessary updates to ensure accuracy and relevance.
- Engage with technology teams to create and maintain tools for index calculation.
- Present indices updates, methodology changes, and performance results to internal teams, and industry professionals (INREV members).
- Support the marketing and promotion of INREV indices by preparing insightful research reports and presentations.
Market Information Analyst
INREV
01.2022 - 12.2023
Junior Analyst Market Information
INREV
11.2021 - 12.2021
Client Services Associate - Trading Operations
DEGIRO
03.2021 - 11.2021
- Supported retail clients by assisting with trade execution, platform navigation, and account-related inquiries, fostering trust through clear and timely communication via calls and emails.
- Ensured high accuracy in maintaining trade records and client portfolios, demonstrating attention to detail and commitment to regulatory compliance.
- Acted as a liaison between clients and internal departments (compliance, risk, operations), streamlining communication and ensuring that client-facing processes adhered to company policies and financial regulations.
- Delivered client-centric service by resolving trading-related issues and providing guidance on financial instruments and platform functionality, enhancing client experience and satisfaction.
Real Estate Project Management Consultant
Concordia University
06.2019 - 12.2019
- Creation of program and portfolio management tools, such as portfolio prioritization and program charter, for the various units within the service (real estate development, renovations, infrastructure and asset maintenance).
- Standardization and improvement of project management processes, such as project request, project charter, cost management and project studies.
- Preparation of quarterly presentations to senior management on the status of projects (KPIs dashboards).
Team Lead – Staff Training and Operations
University of Montreal Sport Centre (CEPSUM)
09.2015 - 12.2019
- Led recruitment, training, and performance management for a team of 15+ swimming instructors, developing strong leadership and people management skills.
- Served as the face of the swimming program, liaising with parents to resolve conflicts, address feedback, and maintain strong client relationships through clear and empathetic communication.
- Monitored weekly lessons delivery to ensure safety, regulatory compliance, and high-quality client experiences, reinforcing attention to detail and service standards.
- Created comprehensive employee manuals and training guides, enhancing operational consistency and internal communication.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to university values at all times.
Education
Master's Degree - Project Management
UQAM School of Management Sciences (ESG)
Montreal, Canada05-2020
Semester Abroad
Maastricht University School of Business And Economics
Maastricht, LI01-2020
Bachelor's degree - Urban Planning
University of Montreal
Montreal, Canada05-2018
Skills
Client relationship management
Problem Solving
Communication
Collaboration
Performance analysis
Strong organizational abilities
Attention to detail
Software
PowerBI
Jira
CRM management
Interests
Boxing
Gardening
Hiking
Timeline
Research & Analytics Associate
INREV
01.2024 - Current
Market Information Analyst
INREV
01.2022 - 12.2023
Junior Analyst Market Information
INREV
11.2021 - 12.2021
Client Services Associate - Trading Operations
DEGIRO
03.2021 - 11.2021
Real Estate Project Management Consultant
Concordia University
06.2019 - 12.2019
Team Lead – Staff Training and Operations
University of Montreal Sport Centre (CEPSUM)
09.2015 - 12.2019
Master's Degree - Project Management
UQAM School of Management Sciences (ESG)
Semester Abroad
Maastricht University School of Business And Economics
Bachelor's degree - Urban Planning
University of Montreal
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