Jean Guillaume Thomas
Vancouver
Summary
A problem solver with experience in finance looking to transition into the tech industry.
My Portfolio : http://guigui-portfolio.com
Overview
3
3
years of professional experience
Work History
Softswitch Admin/Engineer
Sippy Software
Burnaby, BC
09.2023 - Current
- Configured and maintained network servers such as DNS, DHCP, FTP, and web servers through Hosted, Dedicated and AWS environments.
- Developed scripts to automate routine tasks and processes such as Cron Tasks, Monitoring Scripts and Database checkup scripts
- Updated software versions with patches and new installations to close security loopholes and protect users.
- Documented all activities performed in accordance with procedures established by IT department through Confluence, Jira and Freshdesk documentations.
Collection Officer Government Programs
Canada Revenue Agency
Vancouver
09.2022 - Current
- Collaborated with Business Partners to create effective payment plans and quickly resolve accounts.
- Performed research for solutions to resolve Account issues.
- Reached out to customers to collect outstanding payments via one-time or negotiated installment methods.
- Negotiate and create planned approved arrangements for Business partners in financial hardship to ensure CRA standards are being met.
- Manage account inventory worklists to be completed in a timely manner according to CRA deadlines.
Taxpayer Services Agent
CRA Fraser Valley Tax Services Office
Vancouver
02.2021 - 05.2022
- Primary responsibilities were to answer telephone enquiries related to managing, planning, filing and processing of Individual and Trust tax returns, explaining various social programs administered by the CRA, obtaining and analyzing information concerning adjustments to tax returns, completing and processing all necessary forms and registrations, making appropriate referrals, and responding to Electronic Service enquiries.
- I contributed through the resolve of complex problems Tax problems on taxpayer's accounts and contributed to lowering congestion of calls through the pandemic period
Education
A+ Certification
Comptia
Software Engineering
General Assembly
Toronto, ONDiploma - Computer Systems Technology
University of Fraser Valley
Abbotsford, BC07.2025
Skills
- HTML
- CSS
- Javascript/Typecript/React
- NodeJS, Express
- Python, Django
- Bootstrap
- REST Apis
- HTTP/TCP/IP
- Git & GitHub
- Microsoft suite/Office,Outlook, Excel
- Jenkins
- Mongodb/NoSQL Database
- PostgreSQL/SQL Database
- Linux OS, Ubuntu/Bash/
- AWS
Projects
All Projects Were built in Linux Os using Github as a Version Control System.
- The Bucket - A Web app project built on a MongoDB and Express Backend with Javascript Frontend making use of AWS and to allow users to upload and share files, pictures assets and game designs. Link to Website : https://vrcmarket.herokuapp.com
- CalorLog- A Nutrition Tracker using PostgresSQL and Python, built to collect and analyze food intake patterns and calculate calories consumed to aid in a better understanding of diet plans and other nutritional values such as Carbs and Proteins. Link to Website : https://calorielog.herokuapp.com
- Ticket System - A self hosted and deployed Ticket Management system using peppermint and Docker on a Linode cloud deployement system : https://tinyurl.com/Pepperming-Ticket-System
Timeline
Softswitch Admin/Engineer
Sippy Software
09.2023 - Current
Collection Officer Government Programs
Canada Revenue Agency
09.2022 - Current
Taxpayer Services Agent
CRA Fraser Valley Tax Services Office
02.2021 - 05.2022
Software Engineering
General Assembly
Diploma - Computer Systems Technology
University of Fraser Valley
A+ Certification
Comptia
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