Jaycee Cobbe
Gander
Summary
I have been out of the public workforce since 2020, working from home providing private childcare to families with children ages 1-10.
As much as I love my job and have loved being home with my own children, I am looking for a change.
Overview
14
14
years of professional experience
Work History
Home Based Childcare
Self-Employed
Gander, NL
09.2019 - Current
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Developed age-appropriate activities and crafts to engage children.
- Enforced rules and managed behavior through developmentally appropriate discipline.
Kids Program Director/Park Attendant
Jonathan's Pond Campground
Gander, NL
05.2018 - 09.2019
- Handled visitor inquiries professionally and courteously, addressing concerns effectively to ensure satisfaction.
- Educated visitors on park rules and regulations.
- Maintained good knowledge of park amenities and rules.
- Managed groups of up to 20 children.
- Enhanced campers experiences by incorporating engaging games and activities into daily schedules.
- Worked with children of varying age.
- Led groups of children safely through variety of camp activities.
- Assisted in the planning and execution of age-appropriate programs.
Customer Service Manager
Walmart
Gander, NL
02.2016 - 05.2018
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Front Desk Clerk
Hotel Gander
Gander, NL
03.2013 - 12.2015
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
- Developed strong relationships with regular guests.
- Maintained a clean, organized front desk area.
- Managed reservations, cancellations, and modifications with accuracy to maintain organized booking records.
Supervisor
Shoppers Drug Mart
Gander, NL
01.2012 - 03.2013
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
High School Diploma -
Gander Collegiate
Gander, NL2011
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Time management
- Telephone etiquette
- Data entry
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Home Based Childcare
Self-Employed
09.2019 - Current
Kids Program Director/Park Attendant
Jonathan's Pond Campground
05.2018 - 09.2019
Customer Service Manager
Walmart
02.2016 - 05.2018
Front Desk Clerk
Hotel Gander
03.2013 - 12.2015
Supervisor
Shoppers Drug Mart
01.2012 - 03.2013
High School Diploma -
Gander Collegiate