Jakob Randel

• Focused on data migration, system integration, and financial reporting solutions for D365 F&O.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Established best practices for code quality and architectural design patterns, promoting consistency across development teams.
• Oversaw change management efforts during system upgrades or migrations to minimize disruption to end-users'' daily operations.
• Enhanced software performance by identifying and resolving technical issues for numerous clients.
• Evaluated existing systems architecture, recommending upgrades or modifications as needed based on analysis findings.

• O Managed the design and implementation of Dynamics AX, leading a team of 4 developers and consultants.
  o Served as the contact person for Microsoft and their partner.
  o Developed a complete data-driven omnichannel payment solution, capable of managing payments at every stage, from checkout to fund collection to settlement.
  o Advised the board of Directors on new software, internal IT work processing optimization, and better use of software.
  o Conducted code and best practices reviews.
  o Designed and developed an algorithm to find the best solution for spreading funds across banks, currencies, interests, and countries, guaranteeing secure funds in case of bank failure..
• Championed continuous improvement initiatives, identifying opportunities for process enhancements through thorough analysis of current workflows.
• Established best practices for code quality and architectural design patterns, promoting consistency across development teams.
• Leveraged strong communication skills to effectively present complex technical concepts to non-technical stakeholders.
• Provided expert guidance on technology trends, ensuring that the company remained at the forefront of industry advancements.
• Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
• Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
• Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.

• Involved in pre-sales activities, sometimes together with Microsoft.
  Managed a team of developers and worked with project managers to track progress.
  Worked with the company’s management team to optimize work processes and technical design methodologies.
  Conducted development/upgrade estimations and solved technical problems.
  Ensured that code followed internal development guidelines and Microsoft best practices.
• Debugged complex software issues, leading to a more stable product release.
• Participated in regular code reviews, ensuring high-quality standards were consistently met across all development efforts.
• Adapted quickly to new technologies and programming languages, enhancing overall team productivity.
• Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
• Corrected, modified and upgraded software to improve performance.
• Estimated work hours and tracked progress using Scrum methodology.
• Supervised work of programmers, designers and technicians, assigned tasks and monitored performance against targets.

• Served as technical project manager and managed a team of 8 internal and 5 external developers.
• Contributed to design by working closely with the consultant team.
• Optimized performance by improving standard Microsoft code to support a team of 60 salespeople with only 2 minutes between customer calls.
• Developed customized software applications for clients, resulting in increased customer satisfaction and retention.
• Improved system efficiency by designing and implementing scalable technical solutions to meet business requirements.

• Played a part in building technical Dynamics AX organization and hired new developers.
  Responsible for the technical side of all project implementations and ensuring optimal design.
  Trained new and current employees in Dynamics AX development.
  Travelled weekly all over the USA to support people working on different implementations.

• Developed solutions and trained customers in Dynamics AX.

Participated in pre-sales activities, including sizing hardware requirements and demonstrating Dynamics AX. Created an integration with a payment provider, enabling customers to choose their preferred payment methods, which Microsoft later acquired. Installed Dynamics AX and necessary software, acting as a troubleshooter for technical and application issues.

• - Developed solutions in Dynamics NAV and Dynamics AX.
  - Conducted internal training sessions on Dynamics AX.
  - Managed customer relationships and provided support, design, and development services.
  - Acted as the administrator for internal IT systems, including Lotus Notes and MS Exchange.
  - Ensured that coding practices adhered to development guidelines and best practices.

• Develop solutions for Avon in Concorde XAL, the prior application to Dynamics AX.
  Responsible for IT infrastructure and performance optimization.
  Designed a solution to upload daily financial data from 120 branches in the Philippines to the home office over an unstable phone line using a modem.
  Added the role of Sales Manager, working to sell Dynamics AX primarily in China and Hong Kong.
• Maintained up-to-date documentation for application architecture, design decisions, and coding standards to facilitate efficient knowledge transfer among team members.
• Maintained a high level of technical knowledge through continued professional development, attending industry conferences, and staying informed on advancements in relevant programming languages and frameworks.
• Interfaced with front-end and back-end development teams to develop unified product, smoothing out coding conflicts before problems arose.

Provided customer support and solved technical and application issues.
Conducted some development work when time allowed.
Eventually got move to the big action project.

• Prioritized urgent support requests for prompt resolution, minimizing negative impact on business operations.
• Maintained up-to-date knowledge of industry trends, ensuring optimal application functionality and relevance.
• Provided exceptional customer service by addressing client concerns and offering solutions tailored to their needs.
• Acted as a liaison between clients and development teams, facilitating clear communication to drive project success.
• Created detailed documentation on application features, streamlining internal knowledge transfer processes.
• Interfaced with customers and developers to diagnose problems and implement configuration requirements and solutions.