Jaime Kerrivan
Freshwater
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
18
18
years of professional experience
Work History
Taxpayer Services Agent
Government Of Canada
01.2024 - 05.2024
- Assisted taxpayers in navigating online resources, increasing self-service usage rates and reducing call volumes.
- Conducted thorough research into complex tax issues to provide accurate information and resolutions for taxpayers.
- Provided support during peak tax season by working extended hours as needed, ensuring all taxpayer inquiries were addressed promptly.
- Developed positive rapport with taxpayers through empathetic listening and clear communication, contributing to a high level of customer satisfaction.
- Managed high volumes of inbound calls, consistently meeting performance targets while maintaining quality service standards.
Bartender
Royal Canadian Legion Branch 33
01.2019 - 03.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Front Desk Receptionist/Income Tax Preparer
The Tax Shelter
02.2018 - 05.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
Job Coach
Genesis
05.2018 - 09.2021
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
- Developed and maintained relationships with community resources to support job coaching.
- Offered ongoing support to client throughout their job, leading to increased levels of motivation and self confidence.
Bartender
Star of the Sea
01.2014 - 04.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Restaurant Manager
Zellers Restaurant
10.2006 - 09.2010
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
Education
High School Diploma -
Laval High School
Placentia, NLDeploma - Bookkeeping/Office Management
Compu College
St. John's, NLDeploma - Business Management
Stratford Career Institute
Skills
- Stress tolerance
- Accounting principles
- Problem-solving
- Customer service
- Multitasking
- Teamwork and collaboration
- Attention to detail
- Excellent communication
- Time management
- Organizational skills
Timeline
Taxpayer Services Agent
Government Of Canada
01.2024 - 05.2024
Bartender
Royal Canadian Legion Branch 33
01.2019 - 03.2024
Job Coach
Genesis
05.2018 - 09.2021
Front Desk Receptionist/Income Tax Preparer
The Tax Shelter
02.2018 - 05.2022
Bartender
Star of the Sea
01.2014 - 04.2018
Restaurant Manager
Zellers Restaurant
10.2006 - 09.2010
High School Diploma -
Laval High School
Deploma - Bookkeeping/Office Management
Compu College
Deploma - Business Management
Stratford Career Institute
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