Summary
Overview
Work History
Education
Skills
Timeline
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Jacob Novem

Loretto

Summary

Venue Manager with a proven track record at Biehl's Commons, and deep understanding of food safety and customer satisfaction. Proficient in audio-visual management with some experience in vender coordination, and excelling in event coordination and facility oversight. Successfully implemented protocols that improved operational efficiency and safety compliance, ensuring seamless event execution.

Overview

5
5
years of professional experience

Work History

Venue Manager

Biehl's Commons
05.2024 - Current
  • Oversaw venue operations, ensuring seamless event execution and client satisfaction.
  • Developed and implemented protocols for facility management and safety compliance.
  • Trained and mentored staff on customer service excellence and operational procedures.
  • Coordinated logistics for events, optimizing space utilization and resource allocation.
  • Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.

Committee Chair

Tiger's Entertainment Board
03.2024 - Current
  • Led committee meetings to develop strategic initiatives and align objectives with organizational goals.
  • Coordinated project timelines and deliverables to ensure successful execution of committee activities.
  • Proposed ideas and participated in meetings and activities to improve quality of work and work processes.
  • Communicated with project staff to coordinate committee-related activities.
  • Collaborated with other Committee Chairs in order to achieve joint goals.
  • Analyzed feedback and reports to identify areas for improvement and enhance committee performance.

Cashier

Hardee's
05.2023 - 12.2023
  • Trained new staff on checkout procedures and customer service best practices.
  • Implemented best practices for upselling products, contributing to overall sales improvement.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Cashier

McDonald's
10.2022 - 12.2022
  • Processed customer transactions efficiently and accurately using point-of-sale systems.
  • Maintained clean and organized checkout areas to enhance customer experience.
  • Assisted customers with inquiries, providing product information and solutions.
  • Managed cash register operations, ensuring proper handling of cash and credit transactions.
  • Built relationships with customers to encourage repeat business.

Seasonal Worker

Harbor Freight
05.2022 - 07.2022
  • Assisted in inventory management, ensuring proper stock levels and organization.
  • Collaborated with team members to maintain safety and quality standards.
  • Adapted quickly to changing work demands and priorities during peak seasons.
  • Supported team efforts in meeting tight deadlines during high-demand periods.
  • Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.

Shift Lead

Rick's Barbecue
06.2020 - 04.2022
  • Assisted in training new team members on operational procedures and safety protocols.
  • Supported daily operations by coordinating staff schedules and shifts effectively.
  • Monitored inventory levels to ensure adequate stock for smooth service delivery.
  • Implemented cleanliness standards in work areas, enhancing overall customer experience.
  • Completed cash and credit card transactions accurately using POS software.
  • Maintained positive customer relations.

Education

Bachelor of Arts - Creative Writing

The University of The South
Sewanee, Tennessee
05-2026

Skills

  • Event promotion
  • Vendor management
  • Audio-visual management
  • Facility oversight
  • Event Coordination
  • Employee training
  • Customer service focus
  • Creative problem solving
  • Team supervision

Timeline

Venue Manager

Biehl's Commons
05.2024 - Current

Committee Chair

Tiger's Entertainment Board
03.2024 - Current

Cashier

Hardee's
05.2023 - 12.2023

Cashier

McDonald's
10.2022 - 12.2022

Seasonal Worker

Harbor Freight
05.2022 - 07.2022

Shift Lead

Rick's Barbecue
06.2020 - 04.2022

Bachelor of Arts - Creative Writing

The University of The South

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Jacob Novem