Jack Farrington

Role

Provide customer support across SIPP, General Investment Accounts and UK Dealer within a regulated environment, ensuring fair and compliant outcomes. Actively support vulnerable customers and contribute to team development.

Notable achievements

· Challenged an existing withdrawal process for a customer with limited English, engaging multiple departments to secure a fair outcome

· Active member of the VC Champs team, providing additional support to vulnerable customers

· Supported new starters through floor walking on Gradbay and one-to-one guidance

· Achieved multiple perfect Customer Advocacy scores

· Recognised for high-quality service through Trustpilot reviews, CSAT feedback and handwritten customer letters

Role

Create and sell original abstract artwork, managing promotion, sales and customer engagement independently.

Perform at bars and venues

Notable achievements

· Exhibited and sold artwork at fairs and exhibitions across Manchester

· Built an independent customer base through social media

· Managed all aspects of the business alongside full-time employment

· Ran a successful weekly event with large attendance over several years

· Balanced creative self-employment alongside full-time roles

· Built a strong reputation through reliability and professionalism

Role

Handled complex customer queries and complaints across fraud, scams and disputes, using judgement and empathetic communication to reach fair resolutions.

Notable achievements

· Identified and supported a customer experiencing financial abuse, receiving a personal thank-you

· Recognised by senior management for strong customer advocacy

· Spoke up about vulnerable customer processes and contributed to improvements

Role

Worked within a cooperative café model, supporting daily operations including food preparation, service, stock control and financial responsibilities.

Notable achievements

· Helped run a cooperative café with shared ownership and responsibility

· Liaised with the local council and organised music and art charity events

· Trusted with financial and operational responsibilities in a small business

Role

Supported management of busy hospitality venues, including staff training, stock management and cash handling.

Notable achievements

· Selected to work across multiple sites due to adaptability and strong communication

· Regularly stepped into senior responsibilities during high-pressure shifts

· Played a key role in training and supporting team members

Role

Oversaw the day-to-day running of a busy restaurant, managing staff, finances and customer experience.

Notable achievements

· Held full responsibility for operational performance and service standards

· Led and developed teams to deliver consistently high customer satisfaction

· Managed financial controls and supplier relationships

Role

Managed bar operations in high-volume environments and acted as senior point of contact during service.

Notable achievements

· Promoted into senior roles across multiple events and venues

· Project managed a food catering business including menu creation, staffing and finances

· Delivered the project across festivals and large-scale events