Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jacey McDonald

Colliers

Summary

Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems
and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding
goals. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean and safe work areas with
diligent attention to important details.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Insurance Broker

MUNN Insurance
06.2023 - 07.2024
  • Provided exceptional customer service by responding quickly to inquiries, resolving issues, and anticipating client needs.
  • Educated clients on various insurance products, enabling informed decisions regarding their coverage options.
  • Utilized various software systems to manage customer information and document policy details.
  • Assessed clients' risk profiles and recommended appropriate
    coverage levels to mitigate potential risks.
  • Analyzed clients' existing insurance coverage to identify gaps and
    offered comprehensive solutions

Switchboard Operator

Eastern Health
01.2015 - 03.2023
  • Supported callers with emergencies and helped to obtain necessary services for specific needs.
  • Listened to customer requests to refer to directories or answer questions and provide telephone information.
  • Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
  • Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
  • Switched between telephone lines, intercom systems and other forms of communication to manage call requirements

Sandwich Artist

Subway
05.2012 - 07.2013
  • Prepared delicious sandwiches to match order specifications and quality standards.
  • Worked with minimum direction and periodic supervision.
  • Used POS systems to input orders and process payments.
  • Sanitized work areas, kitchen tools and dishes to comply with health and safety regulations.
  • Provided excellent customer service, anticipating problems and resolving issues.
  • Monitored stock and replenished low materials on food line.
  • Trained junior team members in food handling and customer service procedures.

Education

Hairstyling

Keyin School of Hair Design
St. John's, NL

High School Diploma -

Roncalli Central
St. John's, NL
06-2013

Skills

  • Efficient Call Routing
  • Document Management
  • Information Assistance
  • Effective Multitasking
  • Good Communication

Certification

Canadian Accredited Insurance Broker Level 1 (03/2024)

  • Practical understanding of habitational coverages, as well as insurance related
    to personal liability, farming, personal auto, and travel.

Timeline

Insurance Broker

MUNN Insurance
06.2023 - 07.2024

Switchboard Operator

Eastern Health
01.2015 - 03.2023

Sandwich Artist

Subway
05.2012 - 07.2013

Hairstyling

Keyin School of Hair Design

High School Diploma -

Roncalli Central

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Jacey McDonald