Summary
Overview
Work History
Education
Skills
Core Leadership Capabilities
Signature Results
Leadership DNA & People Management
Board, Governance & Portfolio
Certification
Websites
References
Timeline
Generic

IWAN VAN DEN HOEK

Head Of IT / IT Management
Heemskerk,NH

Summary

Enterprise technology leader with 20+ years delivering governance, portfolio control and cloud transformation across complex, multi-site environments. Built and led organisations up to 56/50 FTE, chaired steering committees, managed multimillion-euro run/change portfolios, and delivered measurable gains in availability, cost and delivery predictability. Deep Azure/M365, IAM and ITIL/SAFe experience; trusted advisor to CIO/COO/Board.

Overview

2026
2026
years of professional experience
4
4
Certifications
1
1
Language

Work History

Interim IT Manager – Hosting, Network & Development Services (UWV)

Hoek IT Consultancy
07.2024 - Current
  • Team: 50 FTE (grew by 16)
  • Scaled the cluster 34 → 50 FTE in 3 months; onboarding time ~35%, external dependency ~20%.
  • Instituted SAFe/Kanban portfolio cadence and lifecycle control; on-time delivery ~72% → ~88% (+16pp); lead time ~27% on priority work.
  • Onboarded TCS as workplace provider.
  • Tightened vendor KPIs (KPN, DXC, Microsoft, Oracle) with Procurement/Security/Architecture; run-rate ~8–10% while maintaining SLA ≥98%.
  • Delivered annual plan within Opex/Capex, re-prioritised 12 critical initiatives to protect milestones.
  • Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
  • Collaborated with other departments to help meet IT needs and properly integrate and secure systems.

Interim IT Area Lead Foundation & Lead Product Owner (Transavia)

Hoek IT Consultancy
10.2023 - 07.2024
  • Team: 56 FTE
  • Created & chaired a domain steering committee over ~18 initiatives; decision rights, risk/benefit tracking, monthly executive cadence.
  • SD-WAN rollout (multi-site): latency ~25% on critical routes; availability 99.95%.
  • Meeting-room tech refresh (~70 rooms): utilisation +22%, AV tickets/1k users –35% in two quarters.
  • Embedded Lean/Agile rhythm: forecast accuracy ±10%, throughput +20%, unplanned work –30%.
  • Facilitated meetings with stakeholders to discuss project updates, challenges, and solutions.

Interim Team Leader System Engineering (Royal A-Ware)

Hoek IT Consultancy
09.2022 - 08.2023
  • Team: 6 FTE
  • Coordinated infra delivery; P1 incidents –40% post-stabilisation.
  • Windows Server upgrades & Follow-Me printing; print costs –18%, user issues –25%.
  • Weekly ops ritual & SLOs; change-success ~75% → ~92%.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.

Interim Product Owner – Azure/Datacentre ('s Heeren Loo)

Hoek IT Consultancy
11.2020 - 09.2022
  • Team: 20 FTE
  • Owned Azure/DC roadmap for ~12–16k users/devices; 60+ services migrated; uptime 99.9%.
  • Kanban/Scrum: cycle time –30%, deployment +40%, 0 security regressions.
  • FinOps tagging & rightsizing; cloud spend –10–15% YoY; unit-cost transparency.
  • Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.

Technical Project Leader – Microsoft 365 (Avantium)

Hoek IT Consultancy
05.2021 - 11.2021
  • Team: 6 FTE
  • M365 migration (~800+ users); 85% adoption in 4 weeks via targeted enablement/floor-walking.
  • Hardened tenant (MFA, Conditional Access, DLP); account-related incidents –45%.
  • Aligned project goals with organizational objectives, ensuring long-term sustainability and success for both the company and its clients.

Interim Team Leader STM – Infrastructure ('s Heeren Loo)

B-Critical / Purplecloud
02.2019 - 10.2020
  • Team: 25 FTE
  • Owned DC, IAM, Networking, Printing, Scripting, DB; departmental budget & savings plan.
  • Citrix 2012 → 2019 and 'My_SHL' infra migrations; logon times –35%, server utilisation +20%.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.

Senior Technical Consultant (SAM/ITAM)

SNOW Software
  • Implemented enterprise SAM/ITAM platform; enabled license compliance reporting and cost avoidance ~8–12% on Microsoft/Adobe/Oracle estates.
  • Built automated data quality checks across discovery sources; improved normalization accuracy to ≥95% and audit readiness.
  • Delivered C-level dashboards (compliance, usage, shelfware); reduced true-up exposure ~20–30% within two quarters.

Technical Project Leader

Ministry of Economic Affairs (via Singularis Consultancy)
  • Led platform upgrades & integrations (AD/Exchange/Citrix); P1 incidents –25–35% post-stabilisation.
  • Introduced change/release cadence (ITIL); change-success ~85–90%, unplanned work –20%.
  • Drove stakeholder alignment with CIO office and directors; delivered within scope & budget, with formal risk/issue logs and executive reporting.

Education

MBO ICT - Information Technology

Regio College
Amsterdam, NH

Course - Java Programming

Open University
Utrecht
04.2001 -

Skills

SAFe Scrum Kanban, ITIL/ITSM Azure DevOps Jira/Confluence ServiceNow PowerShell

Core Leadership Capabilities

  • Technology Strategy & Operating Model: Target Operating Model, value streams, product-centric IT
  • Portfolio, PMO & Governance: Steerco design/chairing, OKRs/KPIs, benefit tracking, risk & compliance
  • People Leadership: Hiring & scaling teams, coaching POs/Engineering Leads, change leadership
  • Cloud & Platforms: Microsoft Azure, Modern Workplace/M365, Identity & Access, CI/CD enablement
  • Service Excellence: ITIL/ITSM, SLA/SLO, lifecycle management, continuous improvement / Lean / Agile / SAFe
  • Commercial & Financials: Budget ownership, forecasting, vendor performance & contracts

Signature Results

  • Scaled & stabilised operations: grew UWV infra/cloud/workplace to 50 FTE by hiring 16 specialists; implemented SAFe/Kanban/Scrum governance to tighten predictability and throughput.
  • End-to-end governance: set up and chaired the domain steering committee at Transavia (56 FTE); unified decision-making and aligned initiatives with CIO/Board priorities (incl. SD-WAN rollout and meeting-room tech refresh).
  • Cloud & modern workplace impact: product leadership on Azure/DC at 's Heeren Loo (20 FTE) and O365 migration at Avantium, delivering secure, scalable services with strong adoption and cost control.

Leadership DNA & People Management

  • Lead by example: present in change/incident windows when needed; shoulder-to-shoulder with engineers during critical work.
  • Coaching & growth: structured 1:1s and development plans; mentoring Product Owners and Engineering Leads to raise delivery quality and stakeholder confidence.
  • Team building: scaled teams rapidly and sustainably (e.g., +16 hires → 50 FTE at UWV) using structured scorecards, bar-raising interviews, and robust onboarding.
  • Culture & cadence: psychological safety, transparent decision-making, and high-trust rituals (reviews, retros, blameless post-mortems) that drive continuous improvement.
  • HRM responsibilities: performance reviews, compensation/promotion input, assessment interviews, corrective action/PIPs when necessary—and celebrating wins when due.
  • Change leadership: align goals/OKRs, make trade-offs explicit, and drive adoption of Lean/Agile/SAFe practices without losing sight of people and craft.

Board, Governance & Portfolio

  • Steerco setup & chairing (agenda, decision log, risks, benefits, benefit tracking).
  • Executive reporting (CIO/COO/Board): portfolio KPIs, risk/issue heatmaps, capex/opex tracking.
  • Policy & compliance: secure-by-design guardrails; ISO 27001 / NEN 7510 alignment.

Certification

Microsoft: AZ-104 (Azure Administrator), AZ-305 (Azure Solutions Architect), SC-300 (Identity & Access)

Websites

References

References available upon request.

Timeline

Interim IT Manager – Hosting, Network & Development Services (UWV)

Hoek IT Consultancy
07.2024 - Current

Interim IT Area Lead Foundation & Lead Product Owner (Transavia)

Hoek IT Consultancy
10.2023 - 07.2024

Interim Team Leader System Engineering (Royal A-Ware)

Hoek IT Consultancy
09.2022 - 08.2023

Technical Project Leader – Microsoft 365 (Avantium)

Hoek IT Consultancy
05.2021 - 11.2021

Interim Product Owner – Azure/Datacentre ('s Heeren Loo)

Hoek IT Consultancy
11.2020 - 09.2022

Interim Team Leader STM – Infrastructure ('s Heeren Loo)

B-Critical / Purplecloud
02.2019 - 10.2020

Course - Java Programming

Open University
04.2001 -

Technical Project Leader

Ministry of Economic Affairs (via Singularis Consultancy)

Senior Technical Consultant (SAM/ITAM)

SNOW Software

MBO ICT - Information Technology

Regio College

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IWAN VAN DEN HOEKHead Of IT / IT Management