Hi, I’m
Ivanna Lopez
General IT Specialist @ Ace & Tate | IT Projects, Hardware, Technical Support
Summary
General IT Specialist with a passion for technology and creativity. Proven ability to provide technical support and hardware solutions, troubleshoot and resolve issues, and implement new projects and upgrades. Excellent communication, negotiation, and conflict resolution skills, demonstrated with courtesy and professionalism. Positive, calm, and adaptable, thriving in fast-paced and dynamic environments.
Overview
4
years of professional experience
Work History
Ace & TateAmsterdam
General IT Specialist
09.2022 - Current
Job overview
- Maintained servers and systems to keep networks fully operational during peak periods.
- Monitored systems in operation and input commands to troubleshoot areas.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured hardware, devices, and software to set up work stations for employees.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Documented support interactions for future reference.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Developed and initiated projects, managed costs, and monitored performance.
- Negotiated and managed third-party contracts related to project deliverables.
- Reported regularly to managers on project budget, progress and technical problems.
Ace & TateAmsterdam
1st & 2nd IT Line Support
06.2022 - 09.2022
Job overview
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Managed high levels of call flow and responded to technical support needs.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Translated complex technical issues into digestible language for non-technical users.
- Used ticketing systems to manage and process support actions and requests.
- Configured hardware and granted system permissions to new employees.
- Documented support interactions for future reference.
- Installed and configured operating systems and applications.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Tested new software and hardware prior to deployment.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Diagnosed and troubleshot hardware, software and network issues.
- Connected to computer of client using remote link to install programs and applications.
Cream Vintage AmsterdamAmsterdam
Store Manager
02.2022 - 06.2022
Job overview
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted in recruiting, hiring and training of team members.
Zoe KarssenAmsterdam
Store Manager
09.2021 - 04.2022
Job overview
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Mitigated business risks by working closely with staff members and assessing performance.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
MaydakooktAmsterdam
Web Designer Intern
09.2019 - 02.2020
Job overview
- Collaborated with project managers and development team to brainstorm new ideas.
- Used content creation tools and digital media to design web sites.
- Prioritized and problem-solved several tasks concurrently with minimum supervision.
- Studied user requirements to gain strong understanding of project initiatives and deadlines.
- Developed testing code for web-based applications.
- Adapted quickly to constantly changing, deadline-driven environment.
- Wrote custom HTML and JavaScript for existing websites.
- Collaborated with in-house web designers to create sleek and innovative UI design.
- Developed user-friendly web forms with validation and error handling.
- Took concepts and produced design mockups and prototypes to strengthen designs, enhance user experiences and improve site interactions.
Education
University Van AmsterdamAmsterdam
Bachelor of Science from Media And Information
09.2022 - 09.2023
Codam CollegeAmsterdam
Piscine 2020 from Coding in C, C++
08.2020 - 09.2020
SAE InstituteBarcelona
Animation And VFX Certificate from Animation, Video Graphics And Special Effects
09.2017 - 08.2018
The British School of AmsterdamAmsterdam
A Levels from Computer Information Technology
09.2015 - 08.2017
Skills
Mac systems
Ticket support system management
Network diagnostics
Project planning and development
Systems Installation, Configuration and Upgrading
Budget administration
TCP/IP
Customer service management
Debugging
Jamf
Cisco Meraki
Timeline
General IT Specialist
Ace & Tate
09.2022 - Current
University Van Amsterdam
Bachelor of Science from Media And Information
09.2022 - 09.2023
1st & 2nd IT Line Support
Ace & Tate
06.2022 - 09.2022
Store Manager
Cream Vintage Amsterdam
02.2022 - 06.2022
Store Manager
Zoe Karssen
09.2021 - 04.2022
Codam College
Piscine 2020 from Coding in C, C++
08.2020 - 09.2020
Web Designer Intern
Maydakookt
09.2019 - 02.2020
SAE Institute
Animation And VFX Certificate from Animation, Video Graphics And Special Effects
09.2017 - 08.2018
The British School of Amsterdam
A Levels from Computer Information Technology
09.2015 - 08.2017