Itsaya Mengelers-Nakput
Summary
Experienced Cash Application Analyst with a robust background in managing and reconciling payments, ensuring financial accuracy, and driving process improvements. Proven track record in problem-solving, cross-functional collaboration, and customer relationship management. Adept at using SAP, Microsoft Office Suite, and various data visualization tools to enhance operational efficiency.
Overview
13
13
years of professional experience
6
6
Languages
Work History
Cash Application Analyst
European Residential Management B.V
2 2023 - Current
- Executed and oversaw daily operational tasks related to processing, managing, and reconciling payments within the Cash Application team
- Managed deposit discrepancies, write-offs, and ensured the reliability of financial processes
- Investigated and resolved unusual payments SEPA rejections, contributing significantly to financial accuracy
- Collaborated with internal business partners and external customers to address and resolve payment exceptions
- Worked with ING bank portal and ABN bank portal for seamless transaction processing and reconciliation
- Proactively managed a portfolio of customers to ensure timely payment and resolve any financial obligations.
Reporting Analyst
Booking.com
05.2022 - 09.2022
- Prepared and analyzed reports on request, including investigating and reporting on unusual payments
- Developed and maintained data processing workflows and data controls to improve data and report reliability
- Communicated results and insights to stakeholders, facilitating informed decision-making.
Data Analyst
Booking.com
11.2021 - 04.2022
- Maintained data pipelines using Pyspark and BigQuery in Google Cloud and on-premise environments
- Enhanced dashboards in Google Cloud and Tableau, providing clear data visualizations for stakeholders
- Assisted in process automation and implementation, driving efficiency and scalability.
Content Moderator
Booking.com
05.2018 - 10.2021
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Contributed to a positive online community by consistently applying fair judgment when moderating diverse types of content.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
Product Associate
Garena Online (Thailand)Ltd
02.2014 - 09.2014
Data Analyst
Thomson Reuters (Thailand)LTD
05.2011 - 02.2013
Education
Master of Arts (M.A) -
University of Duisburg
09.2017 -
Skills
Proficient in Microsoft Office Suite, including Excel (pivot tables, data manipulation, v-lookup)
Experienced in SAP Finance
Strong communication and teamwork skills
Proven problem-solving abilities
Experience with data visualization tools such as Tableau, Power BI, and Google Data Studio
Knowledge of SQL, Python, and Argo Workflows
Fluent in multiple languages: Thai, English, Indonesian, German, Japanese, Dutch
References
References available upon request
Timeline
Reporting Analyst
Booking.com
05.2022 - 09.2022
Data Analyst
Booking.com
11.2021 - 04.2022
Content Moderator
Booking.com
05.2018 - 10.2021
Master of Arts (M.A) -
University of Duisburg
09.2017 -
Product Associate
Garena Online (Thailand)Ltd
02.2014 - 09.2014
Data Analyst
Thomson Reuters (Thailand)LTD
05.2011 - 02.2013
Cash Application Analyst
European Residential Management B.V
2 2023 - Current
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