Summary
Overview
Work History
Education
Skills
Certification
Affiliations
hobbies and interests
key skills qualities
references
education training
Timeline
Generic

Isaiah Zanamwe

Summary

Enthusiastic and results-driven professional, eager to embark on a dynamic career journey after completing the prestigious Future Talent Traineeship Programme at Tesla. As a recent graduate of the program, I possess hands-on experience in all core business functions, from customer-facing roles in sales and service to supporting key business functions such as delivery and parts allocation. My 12-month immersion in Tesla's fast-paced environment has equipped me with a diverse skill set, including excellent communication skills, problem-solving abilities, and a commitment to maintaining the highest standards of professionalism. During the program, I actively contributed fresh perspectives and innovative ideas, consistently meeting and exceeding targets in various roles. I am ready to leverage my skills and experiences gained at Tesla to drive real change in a challenging and dynamic work environment. With a proven ability to work independently and as part of diverse, fast-paced teams, I am excited about the opportunity to contribute to and grow within a forward-thinking organization. My tenure at Tesla has been transformative, contributing significantly to my personal and professional growth. I have evolved from being introverted to cultivating a heightened level of confidence and polished social skills. This transformation was especially evident during my time in sales, where making cold calls was a routine aspect of my responsibilities. The experience not only honed my ability to confidently communicate and persuade but also imparted valuable problem-solving skills. Additionally, during my rotation in customer support, I further developed my capacity to think on my feet and respond adeptly to a myriad of inquiries. This exposure has not only enhanced my overall communication skills but has also equipped me with the ability to address challenges seamlessly. Overall, my journey at Tesla has not only refined my professional acumen but has also contributed significantly to my personal growth, making me a more confident, adaptable, and effective team member.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Trainee Machine Operator

Chingford Fruit
  • Work early and night shifts to pick and select fruit for deliveries
  • Label the boxes to ensure accuracy
  • Ensure machinery was operating correctly
  • Quality control
  • General housekeeping duties
  • Adhering to health and safety standards and following procedures


Customer Service Assistant

McDonald's
  • Preparing food and drink for customers
  • Taking payments from customers
  • Processing orders
  • Keeping all work areas clean and tidy

Future Talent Traineeship Program

Tesla
02.2023 - Current
  • Front of House: Helping provide an excellent experience to visitors, customers and employees
  • Sales: Supporting & educating customers during their purchase journey
  • Delivery: Assisting customers upon vehicle collection to ensure an exceptional experience
  • Parts: Supporting the non-technical service team in sourcing & allocating vehicle parts
  • Virtual Prep: Assisting customers ahead of their scheduled service visits (learning to diagnose faults, and/or educating customers)
  • Support: Learning to serve as the first-line support representative for our brand, mission and products
  • Service: An introduction to performing our most common vehicle repairs
  • Enhanced intern productivity by assisting with project coordination and providing ongoing support.
  • Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
  • Gained hands-on experience in various computer systems, increasing proficiency and expanding technical skill set.
  • Enhanced trainee experience by developing comprehensive orientation programs and hands-on training sessions.
  • Increased trainee retention rate by conducting regular check-ins and providing constructive feedback.

Education

Bachelor of Arts - Music Business & Music Technology

BIMM Institute
Manchester

High School Diploma -

Manchester College
Manchester
06.2021

GCSE -

St Columba's Catholic Boys' School
Bexleyheath
06.2017

Skills

  • Customer Relationship Management (CRM): Developed strong interpersonal skills through customer-facing roles in sales, ensuring a positive customer experience
  • Sales and Persuasion: Successfully conducted cold calls, honing persuasive communication skills to drive sales and achieve targets
  • Problem-Solving: Acquired strong analytical and problem-solving abilities, demonstrated during the customer support rotation by addressing inquiries and challenges effectively
  • Adaptability: Thrived in a fast-paced, multi-departmental program, showcasing adaptability and the ability to excel in diverse roles
  • Communication Skills: Enhanced written and verbal communication skills through various responsibilities, including virtual preparation and customer support
  • Team Collaboration: Contributed effectively to diverse and fast-paced teams, showcasing teamwork and collaboration in achieving collective goals
  • Professionalism: Maintained a high level of professionalism in representing Tesla's brand, mission, and products
  • Time Management: Demonstrated strong organizational and time-management skills in managing multiple tasks and responsibilities
  • Leadership Potential: Worked alongside a people-focused leadership team, showcasing potential for future leadership roles within the organization
  • Technical Understanding: Gained an introduction to performing common vehicle repairs, showcasing a foundational understanding of technical aspects
  • Technical Aptitude: Acquired foundational knowledge in performing common vehicle repairs, showcasing a technical understanding relevant to the automotive industry
  • Confidence and Professionalism: Experienced a significant boost in confidence and maintained the highest standards of professionalism, positively representing the Tesla brand at all times

Certification

International Computer Driving License

Affiliations

  • Music Production
  • Forex & Stock Market
  • Personal Development & Mindset Books

hobbies and interests

An inspiring Investor with a keen interest in music production and currently learning the fundamentals of the Stocks & Forex Market.

key skills qualities

  • Excellent communication skills
  • Problem solving & numeracy skills.
  • Ability to use own initiative.
  • Confident with technology
  • Active listening skills
  • Professional outlook and willingness to learn.
  • Flexible and open to change
  • Methodical

references

REFERENCES AVAILABLE UPON REQUEST

education training

  • GCSE Passes in Math's & English
  • ECDL (Distinction)
  • Music Technology Level 3 Diploma

Timeline

Future Talent Traineeship Program

Tesla
02.2023 - Current

Trainee Machine Operator

Chingford Fruit

Customer Service Assistant

McDonald's

Bachelor of Arts - Music Business & Music Technology

BIMM Institute

High School Diploma -

Manchester College

GCSE -

St Columba's Catholic Boys' School

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Isaiah Zanamwe