Summary
Work History
Education
Skills
Timeline
Supplementary Study
Intern
Isabella Marchiori

Isabella Marchiori

Administrative Analyst
Utrecht

Summary

Administrative analyst who provides valuable insights and support for organizational efficiency. Proven track record of process optimization and improvement of departmental workflows. Demonstrates proficiency in report generation, as well as excellent organizational and problem-solving skills.

Work History

Au Pair

Huisje Boompje Nanny
12.2025 - Current
  • Maintained open communication with parents regarding their children's progress, needs, and any concerns that arose during the au pair placement period.
  • Acted as a responsible role model by demonstrating respect, kindness, and healthy habits to the host family''s children.
  • Enhanced cultural exchange experiences by sharing customs, traditions, and native language with host family members.
  • Improved children''s language skills through engaging conversations and interactive language games.
  • Contributed to a positive atmosphere within the home by demonstrating flexibility adaptability when faced with unexpected changes or challenges.
  • Supported emotional development through empathetic listening and guidance during difficult situations or conflicts.

Administrative Analyst

SteelCorp
  • Learned and taught new employees how to use the company's integrated management system, a cloud-based platform that connects all areas of a construction or real estate development company — finance, construction, purchasing, and sales.
  • Managed inventory levels responsibly, preventing stock-outs while minimizing excess supply costs.
  • Maintained accurate inventory of institution property, equipment and operational supplies.
  • Helped organize big marketing events, making agreements with suppliers and ensuring timely payment for services.
  • Developed strong relationships with internal stakeholders, improving communication and collaboration across departments.
  • Monitored the entire bill payment process, ensuring suppliers were paid on time and suggesting process improvements.
  • Organized and controlled all purchase requests for supplies and services for my department over a period of two years.
  • Analyzed contracts and proposals between the company and suppliers, ensuring the best possible agreement.
  • Demonstrated operational knowledge of Microsoft Office programs such as Excel, PowerPoint and Outlook.

Sales Development Representative and Sales Closer

Gama Ensino
  • Generated detailed reports on sales activity, pipeline progression, and account updates for senior leadership review during weekly meetings.
  • Maintained high levels of customer satisfaction by providing exceptional support throughout the entire sales process – from initial inquiry to post-sale followup.
  • Increased sales leads by implementing targeted outreach strategies and personalized followups.
  • Collaborated with team members to strategize effective sales tactics, leading to increased team performance.
  • Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
  • Developed persuasive sales pitches that effectively communicated the unique benefits of products or services, resulting in more closed deals.
  • Collaborated with marketing teams to create compelling promotional materials that drove interest from prospective clients.
  • Conducted recruitment and training of candidates.

Administrative Intern

Banestes Agency
  • Quick solutions to customer problems.
  • Handled sensitive information with discretion, ensuring confidentiality was maintained at all times when dealing with personnel records or proprietary company data.
  • Answered incoming phone calls pleasantly directed calls to appropriate personnel.
  • Contributed to the overall success of the organization by providing general administrative support when needed, such as filing or photocopying documents.
  • Delivered exceptional customer service to both internal and external clients through prompt response times and clear communication of information.
  • Promoting digital tools and providing guidance on how to use them.

Education

Bachelor of Science - Social Sciences

Federal University of Espírito Santo (UFES)
Espírito Santo, Brasil
04.2001 -

Skills

Advanced English

Basic Dutch

CRM management

Knowledge of integrated management systems (ERP)

Knowledge of Microsoft Excel and Outlook

Problem-solving abilitites

Multitasking Abilities

Assertive Communication

Critical/Analytical Thinking

Customer relationship building

Timeline

Au Pair

Huisje Boompje Nanny
12.2025 - Current

Bachelor of Science - Social Sciences

Federal University of Espírito Santo (UFES)
04.2001 -

Administrative Analyst

SteelCorp

Sales Development Representative and Sales Closer

Gama Ensino

Administrative Intern

Banestes Agency

Supplementary Study

  • Course “Business Administration: Enhance your professional life”, on the UDEMY online platform. The course, focused on the principles of administration, branched out into topics such as technical business planning, asset accounting, business management, principles of labor law, and organizational psychology.

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Isabella MarchioriAdministrative Analyst