Isabella Bijkerk
Utrecht
Summary
Proven Waitress at Karavaan, adept in Guest Relations Management, significantly increased sales through upselling and exceptional service. Trained new staff, ensuring efficiency and customer satisfaction. Excelled in high-pressure environments, maintaining a positive dining experience at
Vis en Meer, showcasing strong Customer Engagement and teamwork skills.
Overview
5
5
years of professional experience
Work History
Waitress
Karavaan
02.2023 - Current
- Increased sales significantly by upselling higher-end products to customers.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
- Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Waitress
Vis En Meer
04.2019 - 07.2022
- Greeted new customers, discussed specials, and took drink orders.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
Education
Bachelor of Marketing And Communication - Marketing Communication
The New School
Amsterdam 04.2001 -
High School Diploma -
Luzac
Utrecht 04.2001 -
Skills
Customer Service
Guest Relations Management
Graphic Design
Customer Engagement
Creating content
Market Research
Social Media Marketing
Content Creation
Languages
Dutch
Native language
English
Upper intermediate
B2
Interests
Photography
Timeline
Waitress
Karavaan
02.2023 - Current
Waitress
Vis En Meer
04.2019 - 07.2022
Bachelor of Marketing And Communication - Marketing Communication
The New School
04.2001 -
High School Diploma -
Luzac
04.2001 -
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