Isabela Urrego Henao
Maastricht
Summary
International Business professional with a proven track record in customer service, project implementation, and cross-functional collaboration within multinational environments. Skilled in SAP ECC and SAP 4 HANA for order management. Recognized for leading training initiatives, managing change projects, and improving team efficiency. Possess strong interpersonal skills and fluent in both English and Spanish. Currently based in Maastricht, the Netherlands.
Overview
6
6
years of professional experience
Work History
Super User CC GEM
Boston Scientific
01.2025 - Current
- Review, test, implement, and train the Customer Service Export Team in the transition to S/4 HANA.
Customer Care Representative
Boston Scientific
09.2022 - 12.2024
- Process orders and create shipments for global distributors.
- Take necessary action in close collaboration with different departments globally to secure smooth order processing and provide excellent customer service.
Intern in the CV Financial Planning & Analysis Team
Medtronic B.V
02.2022 - 07.2022
- Analyze expense-related data for the marketing teams in the EMEA region and support the members of the CV Ops Team with their tasks.
Head Tutor
A-prender Educación Consciente
06.2019 - 07.2020
- Ensure compliance with the company's policies and procedures, consolidate the information on the processes carried out by each of the tutors, and assist them in the fulfillment of their objectives.
- In charge of 12 people
Education
International Business Administration - Management and Organization
ZUYD University of Applied Sciences
07.2023
International Business Administration - undefined
Universidad del Rosario
06.2022
Skills
- Problem resolution
- Skilled in utilizing SAP ECC and S/4HANA for order management tasks
- Excellent communication
- Sociable, achievement-oriented, and with a growth projection
LANGUAGES
Spanish (Native)
Bilingual or Proficient (C2)
English (C1)
Advanced (C1)
German (A2)
Elementary (A2)
Timeline
Super User CC GEM
Boston Scientific
01.2025 - Current
Customer Care Representative
Boston Scientific
09.2022 - 12.2024
Intern in the CV Financial Planning & Analysis Team
Medtronic B.V
02.2022 - 07.2022
Head Tutor
A-prender Educación Consciente
06.2019 - 07.2020
International Business Administration - undefined
Universidad del Rosario
International Business Administration - Management and Organization
ZUYD University of Applied Sciences
Similar Profiles
CHERRY THAUNGCHERRY THAUNG
Material Handler at Boston ScientificMaterial Handler at Boston Scientific
Ashley CunniffAshley Cunniff
Field Clinical Specialist at Boston ScientificField Clinical Specialist at Boston Scientific
Ronald Adrian ChaverriRonald Adrian Chaverri
Industrial Engineer at Boston ScientificIndustrial Engineer at Boston Scientific
Colten BirdsongColten Birdsong
CRM Field Clinical Representative at Boston ScientificCRM Field Clinical Representative at Boston Scientific
Niamh Ní LoideáinNiamh Ní Loideáin
Psychology Teacher at Maastricht UniversityPsychology Teacher at Maastricht University