Summary
Overview
Work History
Education
Skills
Timeline
Generic

Irram Sherwani

Hoofddorp

Summary

Experienced Business Analyst and IT Consultant with 18 years of expertise in Insurance and IT sectors. Proven track record in business analysis, requirements engineering, IT consulting, and process transformation. Deep knowledge of Life and Non-Life Insurance processes, gained through collaborations with leading insurance and IT companies in India and the Netherlands. Skilled in end-to-end process and workflow design for Contact Centres, with hands-on experience at LeasePlan, a global leader in automobile leasing and fleet management. Proficient in translating business needs into system functionalities and driving IT/risk process enhancements to meet future requirements. Strong expertise in stakeholder engagement, gap analysis, requirements elicitation, and scope management. Comprehensive understanding of SDLC phases, with hands-on experience in both Agile and Waterfall methodologies. Collaborative team player with strong communication and analytical skills, adept at aligning cross-functional teams with business objectives. Self-starter with a problem-solving mindset and a results-driven approach.

Overview

19
19
years of professional experience

Work History

Senior Business Analyst

LeasePlan
Amsterdam
11.2021 - Current
  • Senior Business Analyst in Next Generation Service Contact Centre Solution Project: This role involves moving all countries' customer-facing staff to a centralized contact center solution (Amazon Connect and Salesforce).
  • I am responsible for coordination with the entities and countries in transitioning from their current contact centers to a centralized business model, i.e., moving them from their old silo systems to a global centralized contact center solution.
  • Leading the Global Reports project end to end (requirement elicitation, all required documentation, project management across various teams involved, and project delivery) for all the countries of LeasePlan.
  • Identifying and deriving trends from collected customer service data that help in developing and implementing strategies based on these trends, and driving efficiencies in the operations of the call center, as well as identifying issues within the operations and solving them strategically.
  • Involved in the documentation and implementation of country-specific call flows and call recordings across various entities of LeasePlan.
  • Involved in facilitating alternative means of communication (email, chat, WhatsApp, etc.). To customers of various entities via Amazon Web Services.
  • Responsible for providing Hypercare support and production support.
  • Senior Business Analyst in Data Analytics Project: This role involves analyzing data flowing in from multiple countries and legacy systems.
  • Securitization reporting to ensure the right business requirements and data quality can be delivered.
  • Managed teams for end-to-end development of reporting dashboards, where the data is flowing in from a variety of systems and domains.
  • Senior Business Analyst in Rebranding Ayvens Project: This role involves rebranding all the LeasePlan applications to a new brand name, including the emails triggered from applications (directly sent/relying via SMTP servers, etc.), and onboarding all the SAS applications across different countries to our central AMAZON SES SMTP server and Socgen SMTP server.

Business Analyst

SecondFloor BV
Amsterdam
11.2013 - 11.2021
  • Product Owner for the project of Insurance Accounting - IFRS 17 International Financial Reporting Standard.
  • Managed projects for leading insurance companies in Europe and the UK to deliver bespoke centralized risk management platforms in preparation for Solvency II, increasing revenue by over €10M.
  • Led the transition between SecondFloor Netherlands and AMOS India for the client.
  • Owned solution design, change management, scope control, and workshops optimizing resource requirements by 30%.
  • Led business analysis and end-to-end delivery in seven projects, strengthening the organization’s reputation in the solvency domain.
  • Led product demonstrations to clients, translated business needs into high-level requirements, and further decomposed them into system functionalities and workflow design.

Deputy Manager Business Systems and technology

HDFC Standard Life Insurance
Mumbai
04.2012 - 01.2013
  • Drew up project plans and developed cost estimates for digital transformation projects worth $2 million.
  • Led Business Analysis for Policy Administration Systems and price negotiations for new products offered by vendors
  • Managed and trained the team of business analysts.

Business Analyst

HDFC Standard Life Insurance
Mumbai
03.2009 - 04.2012
  • Successfully delivered over 50 products in close collaboration with business partners, increasing department revenue by 12%.
  • Requirement gathering, analysis, and specification-writing business specifications for functional and non-functional requirements of the system for various projects.
  • Managed stakeholder expectations from all functions (New Business, Underwriting, Operations, Actuarial, Post Operation Services, Risk & Compliance, and Finance & Accounting).
  • Managed product setups and testing at different levels – functional, UAT, and customer experience.

Business Analyst

Reliance Life Insurance
Mumbai
03.2008 - 02.2009
  • Led the implementation and successful delivery of more than 10 products in the core insurance platform.
  • Owned stakeholder and scope identification, gap analysis, requirements elicitation, and management.
  • Collaborated with business partners to understand changing business needs, and identify potential solutions.
  • End-to-end ownership of application features, including functionality and user acceptance testing.

Production Support Analyst

Max New York Life Insurance
Gurgaon
09.2006 - 03.2008
  • Led the post-implementation stability of the core applications, gaining customer confidence.
  • Business specifications SPOC for functional and non-functional requirements of the system for product enhancements.
  • Trained five batches of new hires in basic stability testing, ensuring faster onboarding to meet project timelines.

Student Trainee

Max New York Life Insurance
Gurgaon
03.2006 - 08.2006
  • Started as an MBA trainee for a six-month internship.
  • Developed processes for efficient resolution of production issues within multiple departments including New Business, POS, Customer Care, and Claims.
  • Streamlined resolution of production issues.

Education

MBA - IT & HR Management

Guru Gobind Singh Indraprastha University
New Delhi
01.2006

Bachelor of Information Science - Information Technology

Institute of Information Science & Technology, Dr. B.R Ambedkar University
U.P
01.2004

Skills

  • Stakeholder Management
  • Interpersonal Skills
  • Negotiation Skills
  • Business Interaction
  • Client Interaction
  • SDLC
  • Gap-Analysis
  • Agile methodology
  • JIRA
  • Confluence
  • Visio
  • Insurance
  • Solvency
  • IFRS17
  • Vendor Management
  • Contact Centre
  • Data Analytics
  • Project management

Timeline

Senior Business Analyst

LeasePlan
11.2021 - Current

Business Analyst

SecondFloor BV
11.2013 - 11.2021

Deputy Manager Business Systems and technology

HDFC Standard Life Insurance
04.2012 - 01.2013

Business Analyst

HDFC Standard Life Insurance
03.2009 - 04.2012

Business Analyst

Reliance Life Insurance
03.2008 - 02.2009

Production Support Analyst

Max New York Life Insurance
09.2006 - 03.2008

Student Trainee

Max New York Life Insurance
03.2006 - 08.2006

MBA - IT & HR Management

Guru Gobind Singh Indraprastha University

Bachelor of Information Science - Information Technology

Institute of Information Science & Technology, Dr. B.R Ambedkar University

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Irram Sherwani