Iris Polak
Sydney, NSW
Summary
Motivated professional with a background in customer-facing roles such as restaurant management. Worked in hospitality for 7 years where I have learned excellent communication skills and teamwork, fostering positive results. I am motivated to improve and do well in everything I do.
Overview
3
3
Languages
1
1
Certification
9
9
years of professional experience
Work History
Crewmember
McDonald's
Etten Leur
07.2017 - 11.2020
- Executed duties across kitchen and service stations during morning and late-night shifts.
- Demonstrated scheduling flexibility by working weekends and bank holidays regularly, including Christmas and New Year's Eve.
Crewtrainer/expert employer
McDonald's
Etten Leur
11.2020 - 07.2021
- Instructed new team members on correct procedures across all areas of operations.
- Supported shift manager in daily operations and team coordination.
- Managed designated zones.
- Conducted machine maintenance to ensure reliable performance and minimise downtime.
- Conducted checks on supply chain.
Shift manager
McDonald's
Etten Leur
07.2021 - 12.2022
- Supervised a team of over 30 staff members, delegating tasks and managing shifts.
- Developed cleaning project lists.
- Daily HACCP compliance checks.
- Reconciled cash registers at end of day.
Shift manager pro
McDonald's
Breda
09.2022 - 09.2023
- Oversaw daily administration, managing hours and setting shift goals to drive team performance.
- Mentored and instructed other shift managers and crew members.
- Addressed customer complaints promptly, resulting in improved satisfaction rates.
- Coordinated with third parties (suppliers, mechanics, and IT) to ensure seamless operations.
- Conducted daily food safety and HACCP checks.
- Performed daily cleanliness checks and implemented corrective actions.
Restaurant assistent manager
McDonald's
Breda
09.2023 - 06.2024
- Developed shift schedules to enhance workforce scheduling and ensure optimal coverage.
- Facilitated team meetings.
- Conducted job interviews.
- Managed inventory, conducted stock checks, and reordered supplies.
- Daily HACCP, food safety and cleanliness checks.
- Took the lead in preparing the restaurant for national checks.
- Performed administrative tasks like checking hours, filling in P&L schedules and handling complaints.
- Hosted positive but also negative job reviews.
Customer service logistics
CEVA logistics
Roosendaal
11.2024 - 05.2026
- Booked transport and monitored progress to ensure timely deliveries.
- Planned trucks to match with workload of the warehouse.
- communicate and provide delivery schedules for hubs and stores.
- Communication with customer in case of any issues.
- Resolve customer complaints.
- Provide CMRs, DG and custom documents.
- Created Excel analyses and formats for more efficient work methods.
Transport Planner
Schavemaker logistics
Breda, Netherlands
06.2026 - 1 1
- Planned transportation routes to the UK based on strategic considerations. Import and export.
- Monitored and prioritised ad-hoc issues en route, addressing tasks and situations effectively.
- Daily communication with all customers about their shipment, delivery or issues.
- Provided accurate documentation for customs compliance.
Education
Fitness instructor - Sports
Sport&people
Rotterdam01-2026
VWO (pre-university level degree) - N&G, N&T
KSE
Etten-Leur, NB05-2018
Skills
- HACCP and food safety
- Planning skills
- Multitasking
- Complaint handling
- Customer support
- Cleaning
- Attention to detail
- Leadership
- Multitasking
- Team player
- Strong work ethic
Languages
Dutch
First language
English
Advanced
C1
German
Intermediate
B1
Hobbies and Interests
- Running
- Travelling
- Strenght training
- Gymnastics
- Boulderen
- Yoga/pilates
Certification
- HACCP
- Barista course
- Leadership courses
- Drivers license
Hobbies
- Baking
- Weight lifting
- Running
- Gymnastics
- Bouldering
- Yoga
- Pilates
- Cycling
- Swimming
- Guitar
Interests
- Running;
- Gymnastics;
- Weight lifting;
- Bouldering;
- Yoga;
- Travelling;
- Playing the guitar
Timeline
Transport Planner
Schavemaker logistics
06.2026 - 1 1
Customer service logistics
CEVA logistics
11.2024 - 05.2026
Restaurant assistent manager
McDonald's
09.2023 - 06.2024
Shift manager pro
McDonald's
09.2022 - 09.2023
Shift manager
McDonald's
07.2021 - 12.2022
Crewtrainer/expert employer
McDonald's
11.2020 - 07.2021
Crewmember
McDonald's
07.2017 - 11.2020
Fitness instructor - Sports
Sport&people
VWO (pre-university level degree) - N&G, N&T
KSE