Iris Hartman
Gibraltar
Summary
I am an energetic and internationally minded professional with a passion for hospitality, wellbeing, and creating memorable guest experiences. Adaptable and proactive, I thrive in dynamic, multicultural environments and excel at building strong relationships across diverse teams. Motivated by continuous learning and cultural connection, I bring fresh ideas, attention to detail, and a commitment to delivering high-quality service.
Overview
2
2
years of professional experience
Work History
Childcare Teacher, International Volunteer
IVHQ
07.2024 - 08.2024
- Volunteered at a local school, supporting children's education and well-being.
- 25 children per class, encouraging children's curiosity for learning and enhanced children's motor skills with engaging physical activities.
- Developed skills in adaptability, cross-cultural communication, and teamwork while gaining insight into the Tanzania education system.
- Organised and led a successful fundraiser, raising over £1200 to provide school supplies, food, hygiene products and teacher support.
- Built meaningful relationships with children and staff, strengthened resilience, and deepened commitment to global community support.
Reservations, meetings and events agent
Conscious Hotels
Amsterdam
10.2023 - 04.2024
- Handled guest bookings and event scheduling.
- Responsible for group reservations 10 - 150 persons
- Provided administrative support including invoicing, billing, check-ins, and guest communications via phone, email, and social media.
- Helped improve staff and team performance by using empathic communication and effective problem-solving skills.
- Also assisted in acquiring business supplies and managing inventories.
Kids Club Assistant
Scott Dunn
Pylos Messinia
05.2022 - 07.2022
- Led children's activities, ensuring high-quality care and entertainment for guests' children. Around 10 children per day
- Maintained guest schedules and updated the guest database.
- Acted as the main point of contact for family enquiries and feedback.
- Collaborated with reception to coordinate activity schedules, logistics, and guest communications.
Education
Bachelor’s degree - International Hospitality Business Management
09.2021 - 5 2025
Skills
- Highly empathic with strong active listening skills
- Effective communicator with positive, proactive attitude
- Skilled in problem-solving and conflict resolution
- Collaborative team player who also works well independently with initiative
- Culturally sensitive and internationally minded
- Committed to confidentiality and professionalism
- Strong with numbers, economics, and statistical analysis
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Custom
- Water sports; surfing, scuba diving, snorkelling
- Culinary exploration
- Craft beer enthusiast
- Travelling
- Volunteering
Languages
English
Fluent
Dutch
Native
Spanish
Fluent
Timeline
Childcare Teacher, International Volunteer
IVHQ
07.2024 - 08.2024
Reservations, meetings and events agent
Conscious Hotels
10.2023 - 04.2024
Kids Club Assistant
Scott Dunn
05.2022 - 07.2022
Bachelor’s degree - International Hospitality Business Management
09.2021 - 5 2025
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