Google Analytics
Inês Ollero
Nurse
Amsterdam
Summary
Highly motivated professional with a background in critical healthcare, possessing strong skills in problem-solving, organization, and effective communication in high-pressure environments. Adept at collaborating with multidisciplinary teams and managing complex situations with precision and empathy. Recently expanded expertise through certifications in data analysis, combining analytical thinking with a results-driven mindset. Seeking to leverage transferable skills and clinical experience in a dynamic corporate setting, contributing to impactful and innovative solutions.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Emergency Room Registered Nurse
Hospital Professor Doutor Fernando Da Fonseca
09.2022 - 08.2024
- Managed high-pressure situations, triaging and prioritizing patients based on the severity of their conditions
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
Sales Assistant
JD Sports
05.2021 - 05.2022
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Handled financial transactions with accuracy and ensured smooth in-store operations.
Customer Retention Assistant
Barkyn
10.2020 - 01.2021
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Enhanced client engagement by ensuring timely communication and swift resolution of concerns.
Education
Post-Graduate Certificate - Critical Health Care
Catholic University of Portugal
Lisbon 09.2023 - 06.2024
Bachelor of Science - Nursing
Nursing School of Lisbon
Lisbon 09.2017 - 08.2022
Skills
- Critical problem-solving and decision-making in high-pressure environments
- Organizational skills and ability to prioritize tasks effectively
- Strong communication skills with diverse stakeholders
- Adaptability and fast integration into new teams and systems
- Skilled in Google Data Analytics for tracking metrics and deriving actionable insights
- Data analysis
- SQL
- Data visualization and presentations
Software
Microsoft Teams
Microsoft Office Suite
Google Workspace
Certification
Google Data Analytics Professional Certificate - Google.
Timeline
Google Data Analytics Professional Certificate - Google.
01-2025
Post-Graduate Certificate - Critical Health Care
Catholic University of Portugal
09.2023 - 06.2024
Emergency Room Registered Nurse
Hospital Professor Doutor Fernando Da Fonseca
09.2022 - 08.2024
Sales Assistant
JD Sports
05.2021 - 05.2022
Customer Retention Assistant
Barkyn
10.2020 - 01.2021
Bachelor of Science - Nursing
Nursing School of Lisbon
09.2017 - 08.2022
Similar Profiles
KAREENA HOLASSKAREENA HOLASS
Medical Intern at San Fernando General HospitalMedical Intern at San Fernando General Hospital
Mary An TemploMary An Templo
Emergency Medical Technician at Philippine Air Force (Fernando Air Base Hospital)Emergency Medical Technician at Philippine Air Force (Fernando Air Base Hospital)
Ivy AñonuevoIvy Añonuevo
Nurse Aide at San Fernando Hospital Inc.Nurse Aide at San Fernando Hospital Inc.