Ingrid Van Rossum
Vught
Summary
Result-driven and highly analytical professional with a strategic mindset. Excels at managing teams through change processes, prioritizing well-being and achieving exceptional results. Visionary leader leveraging expertise to inspire and coach others, consistently driving towards success. Demonstrates commercial acumen and effectively communicates organizational dynamics. Collaborative team player committed to fostering a cohesive, high-performing work environment.
Overview
30
30
years of professional experience
Work History
Head of FM
NN Group NV
06.2020 - Current
- Annual budget: €46 million
- Responsible for housing strategy of Nationale-Nederlanden offices in the Netherlands, including facilities services and projects
- Scope includes 6 buildings with a total area of 88,000 m²
- Directly leading a management team consisting of heads of Strategy & Development, Demand & Service Delivery, Performance & Supply Management and Project Management.
- Functionally overseeing Finance Manager and HR Business Partner
- Strategic advisor for Facility Management to the Executive Board and various business unit directors and heads of support departments within NN
- Accountable for the development of Facility Management within NN, focusing on strategic themes such as employee engagement, sustainability, vitality, and data & digital
- Ambassador and spokesperson for Facility Management both internally and externally
- Reporting to the Chief People, Communications, and Sustainability Officer within the Executive Board
- Winner of the JLL Winning Workplace Award 2021
Business Unit Director
HEYDAY Facility Management B.V.
04.2017 - 05.2020
- Annual revenue: €27 million.
- Responsible for the development and execution of the segment strategy and propositions, supported by a Commercial Manager, a Finance Manager, and 5 Account Managers. The responsibility includes strategic client and supplier management, financial and commercial management, people management and risk management.
- P&L responsibility, including an annual growth ambition in revenue and results.
- Accountable for the cycle of tendering, contracting, implementation, realization, optimization, and retention of assignments.
- Member of the senior management team, responsible for achieving the strategic goals of HEYDAY and in this role actively contributing to the development and realization of the organization-wide strategic plan.
- External representative of HEYDAY at executive and board level.
- Reporting to the General Director.
Account Director
AAFM Facility Management B.V.
06.2007 - 03.2017
- Accountable for managing AAFM's services across multiple accounts in the business services sector, with a total volume exceeding €40 million per year.
- Maintaining strategic client relationships and achieving optimal customer satisfaction by translating short- and long-term client objectives into added value in AAFM's services.
- Achieving commercial contract goals and operational excellence for assigned accounts.
- Actively contributing to the development of AAFM's policies and strategies, and responsible for implementing and realizing these within assigned accounts.
- Reporting to the Operations Director.
Manager Servicedesk
AAFM Facility Management B.V.
11.2004 - 06.2007
- Accountable manager of the department. Responsible for developing and implementing policies related to the Service Desk.
- Establishing a clear vision for the Service Desk service concept and responsible for shaping this vision.
- Overseeing all Service Desk activities within AAFM and ensuring the effective realization of related policies.
Projectmanager
Hago Nederland B.V.
06.2003 - 11.2004
- Responsible for Managing the Cleaning Contract at Delta Psychiatric Center and TBS Clinic De Kijvelanden in Poortugaal.
- Responsible for making the contract profitable again and ensure contract retention.
Manager Young Professionals
Imtech ICT
09.2001 - 06.2003
- Developing, implementing and managing a trainee programme for young professionals.
Operational Manager
AYZEE Internet Marketing
09.2000 - 09.2001
- Responsible for the Business Operations of AYZEE.
- Supporting the managing partner who was responsible for the creative process.
- Guiding the bankruptcy proceedings, communicating with the trustee, providing requested information, and liaising with employees
Business Partner Manager
DBS Business Solutions
04.1998 - 09.2000
- Responsible for Managing Relationships with strategic business partners.
Operational Manager
B+B Documentation Services
09.1996 - 04.1998
- Responsible for the Business Operations of B+B Documentation Products.
- Supporting the managing partner responsible for the content process.
Intercedente
Tempo-Team Uitzendbureau
12.1994 - 09.1996
Education
Master of Science - Business Administration And Management
Radboud Universiteit Nijmegen
Nijmegen01.1994
Bachelor of Science - Facility Management
HAN (previously Known As Academie Diedenoort )
Wageningen01.1991
Bachelor of Science - Dutch Language And Sociology
Fontys Hogeschool
Tilburg01.1987
High School Diploma -
Maaslandcollege
Oss01.1986
Skills
People oriented
Problem-Solving
Teamwork and Collaboration
Organizational Skills
Decision-Making
Critical Thinking
Stakeholdermanagement
Responsible and result oriented
Languages
Nederlands
Engels
Linkedinprofile
https://www.linkedin.com/in/ingrid-van-rossum
Driverslicense
B
Personal Information
- Date of Birth: 03/10/69
- Nationality: Nederlandse
- Marital Status: Gehuwd, 2 kinderen (21 en 17)
Timeline
Head of FM
NN Group NV
06.2020 - Current
Business Unit Director
HEYDAY Facility Management B.V.
04.2017 - 05.2020
Account Director
AAFM Facility Management B.V.
06.2007 - 03.2017
Manager Servicedesk
AAFM Facility Management B.V.
11.2004 - 06.2007
Projectmanager
Hago Nederland B.V.
06.2003 - 11.2004
Manager Young Professionals
Imtech ICT
09.2001 - 06.2003
Operational Manager
AYZEE Internet Marketing
09.2000 - 09.2001
Business Partner Manager
DBS Business Solutions
04.1998 - 09.2000
Operational Manager
B+B Documentation Services
09.1996 - 04.1998
Intercedente
Tempo-Team Uitzendbureau
12.1994 - 09.1996
Master of Science - Business Administration And Management
Radboud Universiteit Nijmegen
Bachelor of Science - Facility Management
HAN (previously Known As Academie Diedenoort )
Bachelor of Science - Dutch Language And Sociology
Fontys Hogeschool
High School Diploma -
Maaslandcollege
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