Summary
Overview
Work History
Education
Skills
Languages
Certification
Interests
Accomplishments
Additional Information
Timeline
Generic

Ingabire Marthy Kim

Bujumbura,Burundi

Summary

Experienced Customer Service Representative with a proven track record at CRDB Bank in Bujumbura, Burundi. Demonstrated expertise in customer service, problem resolution, and account management, ensuring accurate payroll disbursements and timely handling of customer inquiries. Skilled in data entry and maintaining detailed records to enhance customer satisfaction. Committed to continuous learning and professional development to improve service delivery.

Overview

1
1
Certification

Work History

Customer Service Representative

CRDB bank
Bujumbura, Burundi
11.2024 - 01.2025
  • Welcomed and assisted clients on-site, ensuring a professional customer experience.
  • Managed payroll disbursements for employees of external companies, ensuring accurate and timely payments.
  • Addressed customer service enquires quickly and accurately.
  • Assisted customers with product-related questions, feedback and complaints.
  • Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
  • Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.
  • Processed and issued product orders and service upgrades for customers.
  • Attended regular training to enhance performance and expand knowledge.
  • Remained calm under pressure to handle customer complaints and solve problems.

Education

A-Levels - Business management

International Leadership University
Bujumbura
2026

Diploma of Higher Education - Literature

Ecole Independante
Bujumbura
2019

Skills

  • Customer service
  • Problem resolution
  • Account management
  • Data entry

Languages

English
Intermediate
B1
French
Advanced
C1
Swahili
Beginner
A1

Certification

  • High school Licence

Interests

  • Reading books
  • Learning new languages
  • Listining to history podcast

Accomplishments

  • Improved customer reviews by successfully handling customer complaints and implementing monthly staff training.
  • Organized fundraising event for local childrens charity.

Additional Information

These are my qualities:

  • Good listener
  • good communicator
  • Kind
  • Motivational
  • Organisator
  • Culturaly eware
  • I can work in a team and alone

Timeline

Customer Service Representative

CRDB bank
11.2024 - 01.2025

A-Levels - Business management

International Leadership University

Diploma of Higher Education - Literature

Ecole Independante
Ingabire Marthy Kim