Ines Cristina Andrade Martinho
Amsterdam, Netherlands
Summary
Highly-qualified Housekeeping Supervisor offering years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs.
Overview
6
6
years of professional experience
Work History
Housekeeping Supervisor
Conservatorium Hotel
09.2021 - Current
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Housekeeping Supervisor
Hotel Millennium
03.2018 - 10.2020
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Education
Bachelor of Professional Studies - Marketing, Communication And Public Relations
Escola Professinal De Cuba
Portugal Skills
- Housekeeping knowledge
- Cleaning and sanitation
- Guest Relations
- Customer service-focused
- Training and mentoring
- Department coordination
I'm a physically fit, hardworking individual with a strong ethic and excellent customer service skills I have a excellent time management and organizational skills I can work well under pressure and to strict deadlines I am enthusiastic and quick learner
Additional Information
Drive License: B
Languages
Portuguese
Native language
English
Advanced
C1
Spanish
Intermediate
B1
Timeline
Housekeeping Supervisor
Conservatorium Hotel
09.2021 - Current
Housekeeping Supervisor
Hotel Millennium
03.2018 - 10.2020
Bachelor of Professional Studies - Marketing, Communication And Public Relations
Escola Professinal De Cuba
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