Imane Emmiz Abbassi
Profielschets
Multilingual professional with 5+ years of experience in customer service, hospitality, and administrative support. Skilled in delivering high-quality service, managing operations, and working in fast-paced environments. Based in the Netherlands and open to roles in customer service, tourism, and administration.
Overzicht
3
3
years of post-secondary education
7
7
years of professional experience
Werkervaring
Administrative Assistant
group Megacalzado
2026.01 - 2026.12
- Customer service and product advice
- Cash handling and payment processing
- Stock control and restocking
- Store organization and daily operations
Operations Department
Buendía Travel Agency
Oviedo
2023.01 - 2023.12
- Managing bookings and coordinating travel arrangements
- Customer service before, during, and after the experience
- Handling issues and providing administrative support in operations
Administrative Assistant
Grupo ATU
Oviedo
2023.01 - 2023.12
- Support in administrative tasks and document filing
- Database management and appointment coordination
Hotel Reception / Housekeeping
Suite 1907
Oviedo
2022.01 - 2022.12
- Customer reception, check-in and check-out management.
- Handling reservations and coordination with other departments.
- Support in room maintenance and preparation.
Receptionist
Gran Hotel Regente
Oviedo
2020.01 - 2020.12
- Email management and phone assistance
- Event hall organization
- Incident management and customer service
Hotel Receptionist
The House Hotel
Galway
2020.01 - 2020.12
Opleidingen
Travel Agencies Course - Focused on long-distance travel
W2M
Icárion 2024.01 - 2025.01
Course on Web Management Tools - Content Management
DICAMPUS
OviedoHigher Vocational Training - Travel Agency and Event Management
IES La Magdalena
Avilés 2019.01 - 2021.01
Course - Create Your Online Store with PrestaShop
DICAMPUS
OviedoLevel 3 Professional Certificate - Administrative Activities in Customer Relations
GRUPO ATU
OviedoVaardigheden
- Operating systems (Windows, macOS)
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Professional email management
- Cloud tools (Google Drive, OneDrive)
- Professional use of social media
LANGUAGES
Engels
Eerste taal
Spaans
Bijna eerstetaalniveau (C2)
Frans
Licht gevorderd
Arabisch
Vergevorderd (C1)
Engels
Licht gevorderd (B1)
Aanvullende informatie
- Driving license: In progress (Category B)
- Available to start immediately.
- Flexible with working hours and shifts.
- Available for full-time and part-time positions.
- EU citizen with the right to work in the Netherlands.
- Available to work in shifts and flexible schedules.
- Quick learner, adaptable and motivated to learn new processes.
- Strong attention to detail and commitment to quality
Hobby's
- Reading
- Cooking
- Sports
- Fitness
- Traveling
- Music
- Watching movies
Tijdlijn
Administrative Assistant
group Megacalzado
2026.01 - 2026.12
Travel Agencies Course - Focused on long-distance travel
W2M
2024.01 - 2025.01
Operations Department
Buendía Travel Agency
2023.01 - 2023.12
Administrative Assistant
Grupo ATU
2023.01 - 2023.12
Hotel Reception / Housekeeping
Suite 1907
2022.01 - 2022.12
Receptionist
Gran Hotel Regente
2020.01 - 2020.12
Hotel Receptionist
The House Hotel
2020.01 - 2020.12
Higher Vocational Training - Travel Agency and Event Management
IES La Magdalena
2019.01 - 2021.01
Course on Web Management Tools - Content Management
DICAMPUS
Course - Create Your Online Store with PrestaShop
DICAMPUS
Level 3 Professional Certificate - Administrative Activities in Customer Relations
GRUPO ATU