ILYAS AIT EL HAJ
Amsterdam,North Holland
Summary
Dynamic and results-driven professional with proven experience in sales, customer service, and team coordination. Skilled at motivating teams, managing schedules, and delivering strong sales performance. Known for excellent customer service, problem-solving abilities, and attention to detail. Proficient in MS Office and Excel, with a proactive attitude towards achieving targets and ensuring customer satisfaction.
Overview
7
7
years of professional experience
Work history
Assistant manager
Kapten & Son
Amsterdam, North Holland
11.2023 - Current
- Streamlined daily operations to enhance efficiency on shop floor.
- Supervised and motivated sales team to consistently surpass targets.
- Coordinated staff shifts for optimal coverage and service delivery.
- Delivered exceptional customer service to support purchasing decisions.
Team assistant
SPA Diensten
Amsterdam, North Holland
11.2019 - 09.2021
- Supported the cleaning team with daily task coordination and scheduling.
- Assisted in team supervision and ensured quality service delivery to clients.
Assistant manager
Jack & Jones
Amsterdam, North Holland
06.2018 - 12.2020
- Assisted the Director with daily business operations and decision-making.
- Managed customer relationships and handled sales consultations.
- Organized schedules and coordinated client meetings.
- Supported in preparing business proposals and quotations for clients.
- Helped in managing inventory and product displays.
Sales assistant
Sté Meuble Electro System
Marrakech-Safi, Morocco
08.2018 - 11.2019
- Helped customers with product selection and basic sales support.
- Assisted in organizing small office tasks and schedules.
Education
Bachelor’s Degree (In Progress) - International Business and Management
Vrije Universiteit Amsterdam
Amsterdam, North Holland 11/2023 -
Baccalauréat - Diploma in Economics (High School Level)
Galilee
Morrocco 11/2017 - 07/2020
Skills
- Proactive initiative taker
- Team leadership and coordination
- Excellent customer service
- Sales and target achievement
- Time management
- Technical proficiency (MS Office & Excel)
- Staff scheduling and task delegation
- Problem-solving and decision-making
Languages
English
Fluent
French
Fluent
Dutch
Upper intermediate (B2)
Arabic
Fluent
Timeline
Assistant manager
Kapten & Son
11.2023 - Current
Team assistant
SPA Diensten
11.2019 - 09.2021
Sales assistant
Sté Meuble Electro System
08.2018 - 11.2019
Assistant manager
Jack & Jones
06.2018 - 12.2020
Bachelor’s Degree (In Progress) - International Business and Management
Vrije Universiteit Amsterdam
11/2023 -
Baccalauréat - Diploma in Economics (High School Level)
Galilee
11/2017 - 07/2020
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