Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Ilse Heutink-Andes

Ilse Heutink-Andes

Veenendaal

Summary

Dedicated and results-oriented professional with a passion for driving change and managing complex projects. With over a decade of experience in various leadership and project management roles within the banking industry, I excel at orchestrating successful transformations and ensuring compliance with regulatory requirements. My proven ability to lead teams, coupled with a keen eye for detail, allows me to mitigate behavioural risks and enhance operational efficiency effectively. I thrive on collaborating across global environments, applying my skills in problem-solving, process improvement, and behavioural risk management to deliver impactful outcomes.

Overview

13
13
years of professional experience

Work History

Team Lead Behavioural Risk Intervention Team

ING
06.2020 - Current
  • Leading the Behavioural Risk Intervention Team in designing and executing change initiatives to address undesired behavioural patterns, and driving change initiatives aimed at improving the organisation's risk culture

Change Manager Behavioural Risk Management

ING
04.2019 - 05.2020
  • Following up on behavioural risk assessments by defining a change strategy, and designing and executing interventions to address undesired behavioural patterns.
  • Setting up a team of behavioural change experts.

Senior Project Manager

ING
01.2018 - 03.2019
  • Implementing regulatory change: managing the Client Tax Integrity project.

Global Program Manager MiFID II

ING
04.2016 - 03.2018
  • Global coordination of MiFID II implementation.

COO/ Bankwide Operations/ Global Change Management

ING
03.2013 - 03.2016

Event Planner

DINC Productions (self employed)
03.2010 - 12.2014

Project Manager

RoutIT
08.2012 - 02.2013
  • Ilse Heutink-Andes - page 1
  • At RoutIT I have managed several projects, business events and conventions.

Project Manager

ING Nederland
06.2011 - 07.2012

Personal Assistant

ING Nederland
06.2010 - 06.2011

Education

Master of Science - Change Management (cum Laude)

Vrije Universiteit Amsterdam (VU Amsterdam)

Post Graduate - Business and Economics Executive Education | Change Management

Vrije Universiteit Amsterdam (VU Amsterdam)
2019

Bachelor of Business Administration - BBA - undefined

NOVI Hogeschool
2018

Professional Scrum Product Owner (PSPOI), certified, Product owner - undefined

Scrum
2016

Project Team Leadership

De Baak
2014

PRINCE2 Foundation, PRINCE2 Practioner (certified)

Cap Gemini
2013

Overtuigend Presenteren

Bureau Zuidema
2013

Project Management -

De Baak
2011

HBO Modules - Management

Schoevers College
2005

Skills

  • Program management
  • Behavioural risk management
  • Intervention design
  • Problem-solving
  • Process improvement

Languages

Dutch
Native language
English
Advanced
C1

Timeline

Team Lead Behavioural Risk Intervention Team

ING
06.2020 - Current

Change Manager Behavioural Risk Management

ING
04.2019 - 05.2020

Senior Project Manager

ING
01.2018 - 03.2019

Global Program Manager MiFID II

ING
04.2016 - 03.2018

COO/ Bankwide Operations/ Global Change Management

ING
03.2013 - 03.2016

Project Manager

RoutIT
08.2012 - 02.2013

Project Manager

ING Nederland
06.2011 - 07.2012

Personal Assistant

ING Nederland
06.2010 - 06.2011

Event Planner

DINC Productions (self employed)
03.2010 - 12.2014

Master of Science - Change Management (cum Laude)

Vrije Universiteit Amsterdam (VU Amsterdam)

Post Graduate - Business and Economics Executive Education | Change Management

Vrije Universiteit Amsterdam (VU Amsterdam)

Bachelor of Business Administration - BBA - undefined

NOVI Hogeschool

Professional Scrum Product Owner (PSPOI), certified, Product owner - undefined

Scrum

Project Team Leadership

De Baak

PRINCE2 Foundation, PRINCE2 Practioner (certified)

Cap Gemini

Overtuigend Presenteren

Bureau Zuidema

Project Management -

De Baak

HBO Modules - Management

Schoevers College
Ilse Heutink-Andes