Ilona Kostiuk

Stability in Work Processes:
Managed the development and implementation of sustainable work methods.
Community Collaboration:
Organized and supported employee volunteering programs.
Query Management:
Reviewed, resolved, and documented customer inquiries. Demonstrated skills in studying and improving query processing processes.
Internal Communication:
Effectively collaborated with internal departments to address and prevent issues. Supported communication processes within the company.
Analysis and Reporting:
Collected and analyzed data on customer interactions. Prepared reports and recommendations for management.
Volunteer Programs:
Organized and supported employee volunteering programs. Development of Technologies for Social Purposes:
Collaborated with non-profit organizations for the development of technologies.

Full Recruitment Cycle:
Successfully work with the full recruitment cycle, work with technical and non-technical positions.
Candidate Interviews:
Conducted interviews at various stages of the selection process.
Team Collaboration:
Effectively collaborated with hiring managers, interviewers, and senior executives to define requirements and select candidates.
Candidate Sourcing:
Utilized diverse resources such as DOU, Djinni, Linkedin, Github, recommendations, and job boards for candidate sourcing.
Job Descriptions:
Developed and published job descriptions with a comprehensive understanding of technical requirements for various roles.
Onboarding and Support:
Facilitated the onboarding process for newcomers, providing necessary support.
International Experience:
Conducted recruitment processes for foreign markets, including interactions with English-speaking candidates.
Technical Candidate Sourcing:
Successfully sourced and recruited technical candidates for diverse positions, including Junior-Senior Software Developers, Senior DevOps, Medior-Senior Full-stack Developers, Senior Integration Engineers, etc.
CRM System Management:
Proficiently worked with CRM systems to track up-to-date information about candidates.
Handling Outdated Candidates:
Implemented strategies for screening out outdated candidates and maintained a pool of potential candidates.
Resume Screening:
Conducted thorough resume screening to shortlist the most qualified candidates.

Work with CRM system
Screening interviews of candidates
Candidate market mapping
Daily and weekly reports

Personnel Management:
Conducted personnel search, including selection, interviews, team formation, training, and assessment.
Administrative Tasks:
Compiled staff work schedules. Reported on work with current clients. Ensured effective and culturally sensitive service for visitors, creating comfortable conditions for them. Took measures to prevent and eliminate claims related to unsatisfactory visitor service.
Employee Oversight:
Monitored compliance of subordinate employees with labor and production discipline.
Communication Management:
Handled reception and processing of incoming/outgoing phone calls.
Achievements:
Experienced career growth from administrator to HR manager. Gained valuable experience as a sales manager. Enhanced skills in employee selection, team formation, and training.