Ilknur Aydin
Rijswijk
Summary
Highly motivated and adaptable professional with diverse experience across multiple industries. Started career as a Receptionist and Front Office Supervisor in Turkey and recently relocated to the Netherlands in 2021 to expand skill set. Experience includes roles as a Store Assistant and Store Shift Leader at a Retail Company. Successfully transitioned into the manufacturing sector as an Operator, specializing in operating coating, cutting, and stacker machines. Developed strong technical skills and a keen appreciation for precision and quality control in production environments. Eager to continue career as an Operator, honing skills and contributing to efficient and high-quality production processes. Demonstrates adaptability, leadership experience, and commitment to continuous improvement, making me a valuable asset to any team.
Overview
12
12
years of professional experience
Work History
Operator
AlbumPrinter Production B.V.
11.2024 - Current
- Correctly set up, calibrated and started machines to begin production cycles.
- Maintained compliance with health and safety guidelines by wearing PPE and following HSE regulations.
- Carefully controlled machine settings, including speed and production output.
- Evaluated materials, parts and final product quality, removing non-conforming items to maintain high standards.
- Drove small cranes and forklifts to move equipment, parts and materials to desired locations.
- Worked with maintenance teams to organize and coordinate maintenance sessions for machinery.
Store Supervisor
Getir BV
10.2021 - 06.2024
- Monitored shelve stocks and product displays and outlined methods of shifting slow inventory and arranging displayed items for maximum sales.
- Deployed security systems and implemented monitoring measures to avoid stock damage, theft or wastage, minimizing store losses.
- Compiled inventory and sales reports and tracked trends for strategic decision-making.
- Trained staff on emergency health and safety procedures and guided employees on evacuation procedures to minimize incidents.
- Supervised team of 10 retail staff to provide knowledgeable, fast service to every customer
Front Office Supervisor
Nidya Hotel
10.2018 - 12.2021
- Monitored and assessed lobby areas, communicating with housekeeping staff when cleaning was required.
- Kept guest tabs for extra services, including entertainment and beverages, safely stored on Electra V4 for organizational purposes.
- Managed staff and scheduling requirements, consistently maintaining a smooth, harmonious and appropriate workflow.
- Personally tended to VIP guest arrivals.
- Conducted ongoing team performance assessments, communicating feedback through appraisals.
- Assisted in rostering all staff shifts, as well as managing staff absences and holidays.
- Managed front office phone systems, answering both internal and external calls regarding company queries, complaints and other information.
Hotel Receptionist
Nidya Hotel
12.2015 - 10.2018
- Welcomed customers by completing check-in procedures and amending required reservation changes.
- Assisted guests with mobility impairments, making sure they were comfortable and looked after.
- Minimized customer wait times during check-in and check-out by collaborating with colleagues.
- Issued documentation outlining charges and received payments.
- Handled reception phone calls to answer questions, resolve complaints and redirect calls.
- Maintained room inventory for occupancy, reservations and room assignments.
- Managed and dealt with customer complaints by promptly resolving issues and offering helpful solutions.
- Greeted hotel guests with warmth and professionalism, providing excellent first impressions.
- Coordinated transportation for guests, booking shuttles and private car service.
Guest Relations Officer
Hurry Inn Hotel Merter
07.2014 - 07.2015
- Maintained excellent customer satisfaction by assisting and helping them with any questions, stock queries and complaints.
- Reviewed submitted complaints and prioritized responses by submission time or other factors.
- Handled incoming telephone calls promptly to minimize customer waiting times and enhance customer satisfaction ratings.
- Listened to clients to identify requirements and prepare accurate tickets for further action.
- Received calls and redirected individuals to relevant departments for smooth customer care.
Tourism Consultant
ETS TOUR
06.2013 - 05.2014
- Tracked customer information, interactions and trip plans with Galileo CRM system.
- Managed and independently resolved customer issues and complaints regarding travel plans, government paperwork and booked packages.
- Printed tickets, passes and brochures for customers and explained terms of each.
- Helped clients select perfect holiday based on needs, budget and specifications.
Education
BBA - Travel And Hospitality Management
Gazi University
Turkey07.2013
High School Diploma -
Kumburgaz Tourism Vocational High School
Turkey06.2009
Skills
- Dairy operations
- Proof inspections
- Feeder operation
- Printing quality control
- Binding equipment operating
- Cutting Machine operation
- Coating machine operation
- Problem-solving
- Machine operation
- Batch record documentation
- Chemical handling
- PPE Using
- Flexible schedule
- Plant safety
- Team collaboration
Contact
Marshallplein 254 2286LT Risjwijk,04-04-1991,ilknurmericaydin@hotmail.com,+31619048292
Languages
Turkish
First language
English
Gevorderd
dutch
Beginner
Timeline
Operator
AlbumPrinter Production B.V.
11.2024 - Current
Store Supervisor
Getir BV
10.2021 - 06.2024
Front Office Supervisor
Nidya Hotel
10.2018 - 12.2021
Hotel Receptionist
Nidya Hotel
12.2015 - 10.2018
Guest Relations Officer
Hurry Inn Hotel Merter
07.2014 - 07.2015
Tourism Consultant
ETS TOUR
06.2013 - 05.2014
BBA - Travel And Hospitality Management
Gazi University
High School Diploma -
Kumburgaz Tourism Vocational High School
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