Summary
Overview
Work history
Education
Skills
Languages
Custom
Certification
Affiliations
Timeline
Generic
Ikundabayo Bisa Serge

Ikundabayo Bisa Serge

Rijswijk,Netherlands

Summary

As Customer care-oriented person, I possess strong aptitude for customer problem solving. With passion, I use my communication skills to build positive relationships with customers. And with over 2 years of experience in customer care professional career, I am always successful to meet customer expectation and satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work history

Logistics & Production

Lebo Kaas
UTRECHT, Netherlands
12.2024 - Current

Order Fulfillment: Coordinating and preparing orders for delivery, whether they are for retailers, wholesalers, or direct customers. Picking, packing, and sometimes labeling cheese products for shipment.

Shipping and Receiving: Overseeing the incoming delivery of ingredients or packaging materials and ensuring that outgoing shipments are correctly dispatched.

Record Keeping and Documentation: Keeping accurate records of stock levels, shipments, deliveries, and any other relevant logistical data. Keeping track of certificates & paperwork related to food safety regulations.

Equipment Operator

Witron
Utrecht, Netherlands
03.2024 - 11.2024
  • Operation and fault correction of automated material handling equipment
  • Troubleshoot and correct system material flow issues
  • Troubleshoot basic mechanical, electrical, and computer systems issues and escalate as appropriate
  • Basic upkeep of system through effective management and clearing of products, packaging, and carrier material

Customer Care Relations

Brit Hotel & Kyriad Hotel
, France
09.2022 - 12.2023
  • Company Overview: st Bonnet de Mur / FRANCE
  • Receiving calls from Customers and assisting them with their needs
  • Information and assistance: providing visitors with details about hotel features, nearby attractions, transit choices, and restaurant suggestions
  • Customer service: offering visitors outstanding customer service by immediately and politely attending to their questions, worries, and requests
  • Handling payments: processing payments for incidentals, extra services, and lodging rates; giving visitors correct receipts
  • Maintaining records: using the hotel's reservation and billing systems, accurately documenting visitor details, reservations, room availability, and financial transactions
  • Front desk operations: handling administrative duties such document filing, keeping the front desk tidy and orderly, and restocking supplies as necessary
  • Managing complaints: promptly and professionally handling complaints or concerns from visitors, looking for solutions to guarantee visitors' happiness and loyalty
  • Cooperation with other departments: coordinating guest requests and expeditiously resolving concerns requires excellent communication with housekeeping, maintenance, and other hotel personnel
  • Adherence to policies and procedures: respecting the rules pertaining to guest privacy, security, and health and safety, among other policies and procedures of the hotel

Amazon

AMAZON
, France
02.2022 - 08.2022
  • Company Overview: France
  • Vehicle inspection: checking the delivery vehicle to make sure it is in safe and functional condition before and after the trip
  • Sorting and loading parcels: packing and loading packages onto the delivery truck in an orderly manner, making sure that everything is put away safely and correctly
  • Customer interaction: communicating politely and professionally with customers, verifying package delivery, and getting signatures or other documentation of delivery when necessary
  • France

CEO Assistant & International Sales

lin & Gao ltd
01.2019 - 12.2021
  • Buy & Sell: Buying mines and sale them to Asia
  • Administrative support: manage calendars, set up appointments, plan travel, and oversee meetings in addition to providing the CEO with full administrative support
  • Meeting coordination: arrange materials, presentations, and agendas for meetings that the CEO will be attending
  • Record meeting minutes, attend to action items, and make sure that important choices and due dates are conveyed clearly
  • Project assistance: help the CEO oversee a range of initiatives and projects, monitor their development, and work with pertinent team members to ensure their timely completion
  • Professional representation: reflect the standards and values of the company in all contacts, both internally and externally, and represent the CEO and the company in a professional manner
  • Continuous improvement: proactively seek for chances to optimize workflows, boost productivity, and augment the efficacy of the CEO's
  • Event planning: coordinate logistics for corporate events, conferences, and business functions attended or hosted by the CEO
  • This includes venue selection, catering arrangements, guest invitations, and on-site coordination

Sales Manager

THALINE AFRICA TOURS Ltd
08.2018 - 12.2019
  • Market analysis: conducting market research and analysis to identify new business opportunities, customer needs, competitive trends
  • Negotiating Contracts and Agreements: Negotiating rental agreements, contracts, and pricing terms with corporate clients, travel agencies, and other business partners to secure profitable deals and long-term partnerships
  • Compliance and Regulations: Ensuring compliance with legal and regulatory requirements related to sales operations, rental agreements, data protection, and consumer rights
  • Buy & Sell: importing new cars from Europe/Asia for a good customer service and matching the good quality of our customer needs
  • Insuring the country regulations at the market

Education

Diplôme En Langue FRANCAISE -

Institut Française au Rwanda

High School studies -

Petit Seminaire St Vincent Ndera

Bachelors - Accounting-Business management

Kigali Independent University (ULK)

Skills

  • Customer Service Excellence
  • Business Development and Partnership Management
  • Negotiation and Contract Management
  • Leadership and Team Management
  • Crane operating expertise
  • Quality control orientation
  • Machinery inspection diligence
  • Deadline management

Languages

English
French
Chinese (Mandarin)
Kinyarwanda

Custom

6,C2,1,A1,6,C2,5,C1

Certification

  • FORK LIFT Certificate

Affiliations

  • Musics
  • Football

Timeline

Logistics & Production

Lebo Kaas
12.2024 - Current

Equipment Operator

Witron
03.2024 - 11.2024

Customer Care Relations

Brit Hotel & Kyriad Hotel
09.2022 - 12.2023

Amazon

AMAZON
02.2022 - 08.2022

CEO Assistant & International Sales

lin & Gao ltd
01.2019 - 12.2021

Sales Manager

THALINE AFRICA TOURS Ltd
08.2018 - 12.2019

Diplôme En Langue FRANCAISE -

Institut Française au Rwanda

High School studies -

Petit Seminaire St Vincent Ndera

Bachelors - Accounting-Business management

Kigali Independent University (ULK)
Ikundabayo Bisa Serge