Ihor Soldat
Eindhoven,NB
Summary
Dynamic supply chain expert from Amgen with a proven track record in enhancing global distribution and project management in accordance with higher standards of Good Distribution Practices (GDPs). Excelled in stakeholder negotiation and team leadership, ensuring seamless import/export operations. Proficient in SAP and Jira, I significantly improved operational efficiencies, maintaining customer satisfaction above 90%.
Overview
7
7
years of professional experience
1
1
Certification
Work History
SR. ASSOCIATE SUPPLY CHAIN - IMPORT/EXPORT
Amgen
02.2022 - Current
- Coordinate job division and assist escalations with current team members
- Interview and train new team members and interns
- First point of contact with EPD organization for most CMO shipments
- Active part of project team for new product launches
- Ensures distribution of pharmaceutical product globally
- Handling of export- and import documentation
- Handle and resolve service and transport issues
- Coordinate and execute return process
- Partners with third party logistics suppliers and other members of the supply chain
- Develop and maintain good relationships with internal/ external customers (affiliate, distributor, etc) and the on-site departments
- Represent the team in cross functional project teams
- Identify process improvements
- Provide input for the periodic KPIs
- Ensure knowledge of GMP/GDP and job related training is up to date
- Continually reviews Order-to-Cash policies and procedures and recommends opportunities to improve operations
- Shares responsibility with Corporate Planning, Distribution and Quality for executing disaster recovery plans
Customer Care Consultant
Sendcloud
Eindhoven
04.2020 - 10.2021
- Developed the Italian CS structure from scratch, and coordinated actions and escalations with the team on a daily basis.
- Built good and lasting relationships with carriers, and played a pivotal role in implementing carrier APIs within Sendcloud, gaining valuable knowledge about the internal logic, processes, and workflows of each carrier (GLS, BRT, DHL Express, etc.), as well as becoming a point of reference for the whole company in matters of Italian TSPs.
- Sales/Account Management: Assisted the sales department in handling the biggest customers' requests and solving issues, improving their customer journey by investigating and optimizing their internal processes and workflows.
- Development: Worked in close contact with POs and developers in order to fix existing bugs and implement new requested features.
(JIRA) - Finance: Worked in close contact with the financial department in order to enable new payment methods and establish anti-fraud checks, tools, and procedures.
- Helped develop processes and design new automations that significantly reduced the workload on the Customer Service side, as well as optimizing speed and responsiveness for customer claims and requests.
- Customer Success: Successfully launched Italian CS and single-handedly managed all customer requests, as well as internal processes and workflows, for more than 8 months, keeping CSAT above 90%.
ROUTING ASSISTANT
R&D COMMUNICATIONS
11.2018 - 01.2020
- Monitoring national and international SMS traffic
- Implementing new procedures, creating, changing, testing and modifying existing routes in order to optimize overall traffic maximizing speed and minimizing costs and risks
- Constant contact both with foreign clients and providers, with special focus on problem-solving and customer satisfaction
CUSTOMER SERVICE AGENT
Arvato Italy
12.2017 - 09.2018
- Managing customer requests from all around the globe, in 4 different languages (Italian, English, Spanish and Russian) via e-mail, phone and online chat
- Solving delivery issues, bureaucratic requirements of extra-EU countries and managing returns and refunds
- Coordinating the Russian-speaking team of 7 inside the office (workflow organization, constant interfacing between the team and the management
Education
Master - Waste End Management and Circular Economy
SIDA GROUP SRL
VERONA01.2019
Bachelor - Language Mediation and Intercultural Communication
UNIVERSITÀ DEGLI STUDI DI MILANO
01.2018
Skills
- Team leadership (influence, inspire, keep positive work environments
- Stakeholder management and negotiation (Production / Planning / QA / WHS Ops
- Excellent communications skills and ability to build positive working relationships
- Performance monitoring
- Training and mentoring
- Schedule management
- Project management
- Proficient in SAP, RapidResponse, ColdStream Jira, Zendesk, Hubspot, Office
- GDP / GxP mindset
- Thrives under pressure
Certification
- LSE - Negotiation Programme certificate
- ISO 14001 internal audit certificate
- ISIPM base project management fundamentals certificate
- IELTS C1-C2 certificate
- TORFL Russian language B2 certification
- PADI Advanced Open Water Diver certificate
- FIN lifeguard certificate
Hobbies and Interests
- Hiking/Climbing => Climb the Mont Blanc by the time I'm 35
- Cooking => Open a restaurant by the time I'm 45
Languages
- Italian
- English
- Ukrainian
- Russian
- Spanish
- French
Affiliations
- Currently volunteers as English Teacher for Ukrainian refugees in Breda
Languages
Italian
First Language
English
Proficient (C2)
C2
Ukrainian
Proficient (C2)
C2
Russian
Advanced (C1)
C1
Spanish
Intermediate (B1)
B1
French
Elementary (A2)
A2
Timeline
SR. ASSOCIATE SUPPLY CHAIN - IMPORT/EXPORT
Amgen
02.2022 - Current
Customer Care Consultant
Sendcloud
04.2020 - 10.2021
ROUTING ASSISTANT
R&D COMMUNICATIONS
11.2018 - 01.2020
CUSTOMER SERVICE AGENT
Arvato Italy
12.2017 - 09.2018
Master - Waste End Management and Circular Economy
SIDA GROUP SRL
Bachelor - Language Mediation and Intercultural Communication
UNIVERSITÀ DEGLI STUDI DI MILANO
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