ICHRAQ SAI EL KHEIR
Doha
Summary
Proven hospitality professional with a track record of enhancing customer satisfaction at Fairmont Hotel Doha through exceptional communication and front-of-house coordination. Skilled in event coordination and customer service expertise, consistently training staff to uphold service standards. Demonstrated ability to resolve complaints, improving guest experience and operational efficiency.
Overview
3
3
years of professional experience
Work History
Hostess
Fairmont Hotel Doha
10.2023 - Current
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Waitress
Sofitel Luxury Hotels
01.2023 - 08.2023
Waitress
Hotel Al Arbi
06.2022 - 11.2022
Hostess
Hotel Karma
02.2021 - 05.2022
Education
International Certificate of Hotel Management - Hotel Management
Hotel Management
Marrakech,Morocco2020
Skills
- Event Coordination
- Front- and Back-of-House Coordination
- Hospitality best practices
- Customer-Oriented
- Active Listening and Communication
- Reliable and Trustworthy
- Exceptional communication
- Detail Oriented
- Customer service expertise
Languages
Arabic
Native language
English
Advanced
C1
French
Upper intermediate
B2
Declaration
I hereby declare that the above mentioned information is correct upto my knowledge and I bear the responsibilty for the correctness of the above mentioned particulars.
ICHRAQ SAI EL KHEIR
Timeline
Hostess
Fairmont Hotel Doha
10.2023 - Current
Waitress
Sofitel Luxury Hotels
01.2023 - 08.2023
Waitress
Hotel Al Arbi
06.2022 - 11.2022
Hostess
Hotel Karma
02.2021 - 05.2022
International Certificate of Hotel Management - Hotel Management
Hotel Management
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